December 17, 2014 (Toronto, ON) - CrowdCare Corporation today announced a distribution agreement with Ingram Micro Mobility that would enable them to offer their customers premium tech support services for mobile devices using CrowdCare’s Wysdom intelligent app-based platform.
CrowdCare's unique Wysdom app provides consumers with answers specific to their device and situation without having to guess, search through a device menu or rely on time consuming support forums. The Wysdom app gathers customer questions and combines them with thousands of device settings. The cloud-based solution interprets the data and delivers personalized answers to the customer.
According to a CrowdCare recent survey, over 90 percent of CrowdCare users prefer the Wysdom app over traditional support channels. “This is a rapid shift in consumer preference and it tells us we're doing something right,” said Jeff Brunet, President of CrowdCare.
Traditional voice or manual search methods for getting tech answers are both frustrating and unsustainable as billions of new devices continue to enter the market. "This is why we developed the intelligent app - to create a high degree of automated answers to consumers’ everyday tech questions. It’s the only way to ensure quality self-care service now and in the future," said Ian Collins, CEO of CrowdCare.
“Ingram Micro Mobility has an impressive reach within the retail and mobile sectors and we are excited about the opportunities ahead,” said Brunet.
“Providing consumers with easy-to-use, efficient tech support is essential,” said Steven Roberts, Executive Director, of Ingram Micro Mobility Canada. “Wysdom’s tech support solution uses customized, natural language via a simple search box to quickly solve the customer’s problem.”
CrowdCare was founded in 2012 by serial entrepreneurs Ian Collins and Jeff Brunet leading a team of wireless industry veterans with the mission to radically overhaul how customers get answers to questions about the technology in their lives. CrowdCare’s platform, Wysdom, is a next-generation customer care solution enabling service providers to deliver a great customer experience while drastically reducing support costs by using a mobile app to deliver personalized answers. By using machine-read data from mobile devices and a rules engine for analytics, Wysdom allows customers to ask questions anywhere, anytime and get immediate, relevant answers that are unique to the customer’s device, thus providing real-time context-based self-care for the connected world. CrowdCare has initially deployed this platform to answer the 10 billion annual questions smartphone customers are asking today, with the plan to expand support to all Internet of Things (IoT) devices. Wysdom is available for both Android and iOS devices and can be downloaded from the Google Play Store and iTunes App Store. For more information visit: www.wysdom.com.
About Ingram Micro Inc.
Ingram Micro helps businesses realize the promise of technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. Discover how Ingram Micro can help you realize the promise of technology. More at: ingrammicro.com.
Ingram Micro Mobility delivers supply chain, distribution and recovery solutions across all aspects of the mobility device lifecycle, through responsiveness and focused execution. The Mobility business unit helps boost accessibility of connected and mobile devices, wearables, machine-to-machine technologies and accessories in the marketplace by solving customers’ complex logistical challenges. Ingram Micro Mobility’s device lifecycle services include capabilities such as warehousing, software loading, e-commerce, advanced planning, order management, accounts receivable and credit management, end-user fulfillment, and reverse logistics, including wireless device repair, triaging, refurbishment and recycling services. Visit ingrammicro.com/mobility.