Funding to accelerate the deployment of CrowdCare’s context-aware self-care platform,
Wysdom, as the Customer Support Layer for the Internet of Things (IoT)
October 21, 2014 (Toronto, ON) - CrowdCare Corporation today announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time context based self-care solution for the connected world. This round of funding was led by Extreme Venture Partners (EVP), one of Canada’s most successful venture capital funds focused on mobile, with participation from existing investors including Mantella Ventures Partners.
Research indicates the Internet of Things contains more than 10 billion devices today and analysts predict there will be 50 billion by 2020. When regular mass-market customers have problems with these devices, are they going to endlessly search the web, waste time in forums, or call a service provider? Not likely, as none of these will let customers enjoy the promise of the Internet of Things. In a connected world, customers expect instant access to information and resources to solve their problems with their mobile devices. Wysdom uses machine-read data from mobile devices and a rules engine for analytics, to deliver highly qualified answers to customers in real time.
“CrowdCare is redefining the way mobile carriers provide customer support to their subscribers” says Jeff Brunet, Co-Founder & President of CrowdCare. “We have created a next-generation customer care platform that enables carriers to get in front of supporting the growing IoT wave. Automatically gathering and analyzing configuration and other device data is the only way to solve this problem at scale and to minimize negative impact on carrier operations and customer connections.” For customers, this means they can use the Wysdom app to enter their question using voice or text, eliminating the need to dig through search results or FAQs looking for an answer. All relevant settings are gathered from their devices that are custom and personalized to the device owner, and then using a cloud-based rules engine to interpret the data, the customer receives answers that are most relevant to them. For service providers, this means delivering customer experience excellence while drastically reducing customer care costs.
“CrowdCare has initially deployed this platform to answer the 10 billion annual questions smartphone customers are asking today,” says Ian Collins, Co-Founder & CEO of CrowdCare. “As we continue to emerge into an era where a connected world is not only a desire but a necessity, service providers will need to have smarter and more efficient interactions with their customers. If they don’t start addressing this now, the Internet of Things will be 50 billion devices collecting dust. With the backing and support of Extreme Venture Partners, CrowdCare can accelerate plans to expand support to all IoT devices.”
“With EVP’s strong focus on mobile, CrowdCare is a great fit for our investment portfolio,” says Imran Bashir, Founding Partner at Extreme Venture Partners, and Board Member of CrowdCare. “Our investment is a testament to our confidence in CrowdCare’s founders. Ian and Jeff are serial entrepreneurs whose past successes make them no strangers to turning a vision into reality.”
Wysdom is now available for both Android and iOS devices and can be downloaded from the Google Play Store and iTunes App Store.
CrowdCare was founded in 2012 by serial entrepreneurs Ian Collins and Jeff Brunet leading a team of wireless industry veterans with the mission to radically overhaul how customers get answers to questions about the technology in their lives. CrowdCare’s platform, Wysdom, is a next-generation customer care solution enabling service providers to deliver a great customer experience while drastically reducing support costs by using a context to deliver personalized answers. By using machine-read data from mobile devices and a rules engine for analytics, Wysdom allows customers to ask questions anywhere, anytime and get immediate, relevant answers that are unique to the customer’s device, thus providing real-time context-based self-care for the connected world. CrowdCare has initially deployed this platform to answer the 10 billion annual questions smartphone customers are asking today, with the plan to expand support to all Internet of Things (IoT) devices. Wysdom is available for both Android and iOS devices and can be downloaded from the Google Play Store and iTunes App Store. For more information visit www.crowdcare.com
About Extreme Venture Partners
Extreme Venture Partners (EVP) is one of Canada’s most successful venture capital funds over the past decade. With its focus on mobile, EVP (launched in 2007) achieved superior investment returns while helping to launch and help grow more than 20 companies which ultimately lead to over 1000 well-paying technology jobs in Canada. www.evp.vc