The phrase "the customer is king" is now more true than ever. The impact customer experience has on businesses’ bottom line is crucial.
So, what are the basics needed to get right in order to build trust, loyalty and advocacy with customers?
Customer experience management professionals know that learning from others is an integral part of getting things right.
In preparation for the Customer Experience Management in Telecoms North America Summit, Telecoms IQ put together five of the top case studies from Sprint, Telus, BT, AT&T and Cox Communications to professionals in the industry improve their customer experience programmes.
The 5 Top Case Studies and Learnings for Customer Experience Management Professionals can be downloaded from the event website here at no cost. A copy can be also requested via email at email@example.com
The Customer Experience Management in Telecoms North America Summit, takes place in October 21 - 23, 2014 at the Hilton Atlanta in Atlanta, Georgia.
Find the full programme, event details and registration information about the Customer Experience Management in Telecoms North America Summit on www.cemintelecoms.com, phone +44 (0) 207 368 9737 or email firstname.lastname@example.org
Press are invited to attend this important industry forum, if you would like to a complimentary press pass please email Veronica Araujo email@example.com