December 16, 2011 4:44 AM GMT
I recently switched broadband provider (actually phone too, but that's by-the-by), and this week ran into some problems with my connection. Basically it's begun dropping in and out like a yo-yo, and delivering low data rates when it does connect.
What happened next shocked me. I called my ISP to find out what's going on (I envisaged some copper thieves had been at work), and in a shock new approach to customer service, it actually helped me. The whole process took about 20 minutes (including the initial call) and things are now working properly, and at a decent data rate.
Actual customer service - it's a whole new approach I tells ya.