November 4, 2011 7:11 AM GMT
Fresh research from managed services firm WDS reveals that Android is costing operators a small fortune in technical support costs, making the platform something of a double-edged sword.
Pretty much every research firm predicts Android devices to dominate smartphone platforms in the coming years, however WDS claims the platform suffers double the number of hardware failures of Apple's iPhone models, resulting in higher costs for operators in terms of repairing or replacing faulty handsets.
The firm notes there's nothing wrong with Android per-se, with problems stemming from the open-source nature of the platform - another irony given that openness is one of its key selling points. However, I don't think Nokia suffered similar problems with its Symbian products, once it turned that software open source - correct me if I'm wrong on that though.