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The Customer Service and Experience Summit

9/16/19 9:00 AM - 9/17/19 7:00 PM
+44 (0) 207 375 7229
VenueLeonardo Royal Hotel London Tower Bridge|London, UK

Customer Service & Experience Summit Europe

18-19 September 2018, London


The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more here http://events.incite-group.com/europecs/

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