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How Microsoft and Travelzoo reimagine Customer Service

Join Mary McCarthy, EMEA Customer Service Director at Microsoft and Philip Purdy, Head, Customer and Client Services Europe at Travelzoo as they deliver 45 minutes of insights, Q&A and best practice sharing on: 

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New Technologies and Changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

    Register for this webinar and join us on 14th June here: https://attendee.gotowebinar.com/register/3441648807218807553?source=Telcoprofessionals 
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