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The Customer Service and Experience Summit Europe

18/09/2018 09:00 - 19/09/2018 18:00
507 views
45 Prescot Street, London, UK
VenueGrange Tower Bridge Hotel
RegionEurope

Customer Service & Experience Summit Europe

 

18-19 September 2018, London: http://bit.ly/CSSEUROPE

 

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

 

Topics include:

 

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

 

Find out more here: http://bit.ly/CSSEUROPE 

Address: 45 Prescot Street, London, UK, 0 Get Direction