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Insurance Customer Engagement Europe 2018, 19 - 20 June, London

19/06/2018 07:30 - 20/06/2018 17:30
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Insurance Customer Engagement Europe (June 19-20, London) will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement.

The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever before. Hear from the leading insurance carriers from across Europe as they reveal with practical examples how they have managed increased engagement; addressing internal cultural shifts, content development and the adoption of new technologies and processes.

Get strategic insights to develop a roadmap for improved customer engagement, with practical advice for your marketing, digital and operational teams:

  • Know Your Customer & Data Management
    Hear first-hand examples of how our speakers have taken extra steps to ensure the customer’s voice is heard when developing product and customer experience.
  • Create Burden-Free and Engaging Omnichannel Journeys
    Integrate cross-channel experiences, build self-serve capabilities and tailored journeys throughout the lifecycle to ensure your customer will never need to repeat themselves again!
  • Engage Customers with Dynamite Content
    What innovative pieces of content are exciting your target audience? And how can this content lead to increased retention and trust in your brand?
  • Implement the Correct Technologies for Your Company
    Hear how your piers have tackled selection stages and found solutions that meet their requirements. This is a talking point that cannot be neglected if you want to survive this seismic operational shift.
  • Build Loyalty Over Time
    Listen to case study examples of retention strategies that have both stabilised company activity and increased profitability.
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