Event Tags


There is no video found.

Connected Claims USA Summit 2018

21/05/2018 07:30 - 22/05/2018 17:00
Sheraton Grand Chicago, East North Water Street, C...

As both the moment of truth for fulfilling the customer promise, and a significant cost centre, the claims process is a priority for insurance transformation. Connected Claims USA (May 21st & 22nd, Chicago) will explore how to deliver both operational efficiency and a seamless, omnichannel claims customer experience.

Join this industry leading summit for insights on:

  • Meet and Exceed Customer Expectations: deliver a seamless, easy to use claims customer experience, incorporating dynamic customer communication across digital and traditional channels, utilising customer data to reduce duplication and increase claims resolution speed
  • Reduce Costs Through Efficient Processing: design strategies and implement technology and systems that streamline the claims process, from removing duplication to achieving greater accuracy at each stage, including damage assessment and repair estimates
  • Build the Necessary Foundation to Achieve Seamless Claims: understand the tools required to redesign claims, such as internal and external data, effective data management and storage, integrated technology systems, advanced analytics capabilities and trusted partners and suppliers
  • Design Your Dream Claims Process: take inspiration from new and innovative models of claims processing, such as self-service, customer-submitted data such as video and photos, straight through processing, automated claims processing and integrating IoT devices
  • Overcome Roadblocks and Successfully Implement New Strategies: develop a plan for successful implementation of new initiatives, aligning the strategy, organizational culture and technology with the long-term goals of claims innovation
Address: Sheraton Grand Chicago, East North Water Street, Chicago, IL, United States, 0 Get Direction