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Customer Contact 2010, Malaysia

5/12/10 7:00 AM - 5/12/10 4:30 PM
HostFrost & Sullivan
VenueSheraton Imperial Kuala Lumpur,Malaysia
Asia Pacific (APAC) has been a high growth region for the contact center industry in recent times. Even the recent economic downturn proved to be only a minor set-back to the industry, with its future growth potential remaining largely intact. In terms of total number of seats, the contact center industry in APAC which was at about 1.7 million seats in 2008, is projected to grow at a compound annual growth rate (CAGR) of 10.5% and reach over 3 million seats by 2014. During the same period, the Contact Center Applications Market in APAC is expected to nearly double, from $665.4 million to $1.31 billion. <br /><br />Based on Frost & Sullivan’s own research, the Asia Pacific markets are seeing good prospects on the back of rising domestic demand for customer care, increasing drive towards self-service, focus on improving quality of customer experience, &/or sustained growth in the outsourcing business from North America and Europe. <br /><br />So mark your calendar & come join us at the Customer Contact 2010, Malaysia, where industry stakeholders will meet to share & discuss strategic, tactical and operational issues facing the Contact Center Industry in Asia Pacific. Based on the Theme, Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes, these summits to be held per the following venues/dates will comprise an up-to-date & exciting conference program (including a choice of concurrent sessions) designed to cover emerging industry developments as well as showcase best practices adopted by leading companies. <br /><br />Customer Contact Malaysia<br />12 May 2010<br />Sheraton Imperial Kuala Lumpur,Malaysia<br />website:<br /><br />Feel free to contact me at +65-68900918 or for more information about the summit. <br /><br />Best,<br />Putu
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