Event Tags


There is no video found.

CEM in Telecoms Global Summit

23/01/2017 08:00 - 26/01/2017 18:00
London SW1P 3EE, United Kingdom

Welcome to CEM Global Telecoms Week 2017!

Master digital transformation to embrace evolving customer demands

Customer demands are constantly evolving and will not slow down. To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.

CEM Global addresses pertinent challenges in B2B and B2C in London on 23rd-26th January 2017 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce the most pressing concerns affecting their business in the hope of driving revenue and efficiency.


Insights, analytics and customer retention from Liberty Global, Jersey Telecom, Ooredoo and TELUS

Ahead of the CEM in Telecoms Global Summit 2017, CX Network interviewed Liberty Global, Jersey Telecom, Ooredoo and TELUS to gather their insights and provide you with their key solutions and secrets to delivering a successful customer experience.

Download your copy of Insights, Analytics and Customer Retention

  • Liberty Global reveals the secret to successfully aligning customer experience across 14 countries!
  • Jersey Telecom shows you the 5 steps to implementing sustainable CX in your organisation
  • Ooredoo's customer retention and the digital evolution
  • TELUS takes you from business transactions to customer outcomes: The journey operator...
Address: London SW1P 3EE, United Kingdom, 0 Get Direction