Planning for and Operating an Effective Contact Centre Operations whilst having to manage customer satisfaction and ensure a high level of customer experience is critical to any organization. On top of, with shrinking
operating budgets, rapidly changing technologies & difficulties in managing the workforce, it makes even harder
for Contact Centre Heads & Decision Makers to ensure a high performance of your Contact Centre Operations.
The Asia’s leading 5th Contact Centres Week Asia 2017 will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management. The 4-day programme will consists of conference sessions, workshops and an exclusive site visit.
Attendees can expect to meet C-Suite Executives, General Managers PLUS Heads, Directors, Senior Managers from global famous brands operating Contact Centres, Call Centres, and themselves expert in Customer Care, Management, Marketing and Operations!
To receive a complimentary copy of the conference brochure, please email to email@example.com.
*Members/Subscribers of Telco Professionals are eligible for a 10% discount. Email to Equip Global to find out more!