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Customer Experience Management Summit

14/06/2017 08:30 - 15/06/2017 17:30

Customer Experience Management Summit

Date: 14th June 2017 - 15th June 2017 Location: London - UK

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 14th & 15th June 2017.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

Event Brochure: http://bit.ly/qcxe3mktagenda

Event URL: http://www.wplgroup.com/aci/event/customer-experience-management-summit

Key Topics

  • Customer Behaviour & Habits: Implementing a Personalised CX
  • Organisational & Cultural Changes
  • Going Beyond Products & Purchases on Your Journey With Customers
  • CX Measurement
  • Loyalty: How to Effectively Retain Your Customers?
  • Employee Engagement
  • Omnichannel— Streamlining Your CX On All Channels
  • B2B: Learning From B2C Experiences
  • Getting a Better Understanding of The Digital Customer Experience

Confirmed Speakers

  • Lynette Saunders, Senior AnalystEconsultancy
  • Paul Roberts, Customer Experience, User Experience & NPS Consultant, Strategy Activist 
  • Martin Dowson, Member of the Board of Ambassadors & Director – CX Strategy, The Customer Experience Professional Association (CXPA) 
  • Gianfranco Cuzziol, Head of CRM & DataZone
  • Andy Headington, CEO, Adido
  • Stephen Yap, Head of Customer, Ispos Mori
  • Darran Taylor, Customer Journey & Change Senior ManagerNationwide
  • Marc McNeill, Customer Experience & Operations Director, Auto Trader UK 
  • Chris Sladen, Head of Customer ExperienceHeineken UK
  • Paul White, Head of Customer Engagement, The Share Centre
  • Veronica Naguib, Head of Customer Experience, The BIO Agency
  • Tim Roe, Chief Customer Officer, RatedPeople

And Many More!

More Info & Registration

Name: Rohan Baryah – Marketing, Sales & Media Partnerships

Phone: + 48 (0)61 646 7022

Email: rbaryah@acieu.net

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