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Customer Experience Management Summit

Customer Experience Management Summit

Date: 19th October 2016 - 20th October 2016 Location: London - UK

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on 19th & 20th October 2016.

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

Event Brochure: http://www.wplgroup.com/aci/wp-content/uploads/sites/2/2016/04/QCXe3-MKT-Agenda.pdf

Event URL: http://www.wplgroup.com/aci/event/customer-experience-management-summit

Key Topics

  • Customer Behaviour & Habits: Implementing a Personalised CX
  • Organisational & Cultural Changes
  • Going Beyond Products & Purchases on Your Journey With Customers
  • CX Measurement
  • Loyalty: How to Effectively Retain Your Customers?
  • Employee Engagement
  • Omnichannel— Streamlining Your CX On All Channels
  • B2B: Learning From B2C Experiences
  • Getting a Better Understanding of The Digital Customer Experience

Agenda Committe

  • Marc McNeill, Autotrader
  • Claire Hill, Boohoo.com
  • Ian Golding, Customer Experience Consultancy Ltd
  • Neil Micklethwaite, East Midlands Trains
  • Bredan Leece, E.ON
  • Chris Sladen, Heineken

Confirmed Speakers

  • Sergio Alejandro Rendón Nuván, Telefonica
  • Sholto Mee, TalkTalk
  • Martin Dowson, CXPA
  • Paul White, The Share Centre
  • Garry Clamp, Ciena
  • Paul Roberts, Strategy Activist

And Many More!

More Info & Registration

Name: Rohan Baryah – Marketing, Sales & Media Partnerships

Phone: + 48 (0)61 646 7022

Email: rbaryah@acieu.net

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