Brasil’s Customer Festival started out as a loyalty-focused event back in 2011 when it was still called Loyalty World Brasil. Since then, we have evolved along with the industry to cover the entire customer journey, incorporating 6 new areas all about the customer. On top of loyalty strategies, we have added topics in Big Data, CRM, Payments, Omnichannel, Engagement and Customer Experience, making it the most comprehensive and strategic B2C business forum for major brands and solution providers in Brasil.
As society grows, it has become harder and harder for companies to deal with their clients holistically and follow the pace of their ever-changing preferences. The rise of new channels of engagement, smart technologies, data analytics, and the need for convenient services are now mandatory fields for B2C organizations that truly want to be centered in their customer. It’s time for you to join this event and stay on top of B2C strategies of the Brasilian market leaders.
With 2 days and 2 streams of pure content, our unique format allows a multitude of networking opportunities from round table sessions to speed networking. We’re making it convenient for top executives from cross industries to be gathered share strategic content and experience high level networking.
No other conference covers all these areas at once, which means that this is the only event integrating the strategies across the entire customer journey. And that’s why organizations who truly want to optimize their customer-centric strategies must attend Brasil’s Customer Festival.