Telecom service providers are transforming from the delivery of just voice and data services to being purveyors of digital services involving vast partner ecosystems.
As data services become the primary source of revenue and profit for most service providers, commoditisation of voice and connectivity demand service innovation to ensure growth. Mobile connectivity, combined with apps for everything, has pushed the interaction of people with people and people with “things” to new levels.
Frost & Sullivan’s Customer Experience Philippines 2015 summit, will focus on the needs of changing business models, new technology evolution, support for cloud services, the effects of regulation, and real-time customer insight analysis, providing superior customer experience and driving better business outcomes. From a practical perspective, a variety of conference participants will discuss their successes and challenges within these subject areas and others.