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Customer Experience Management Summit 2015

07/10/2015 07:30 - 08/10/2015 04:30
VenueLondon, UK

Customer Experience Management Summit 2015 < »

Date: Wednesday 07 October 2015 - Thursday 08 October 2015

Location: London, UK

ACI’s 2nd Customer Experience Summit will take place in London, UK, on 7 — 8th October 2015. This two day event will bring together key UK and international leaders in retail, transportation, travel, media, telecoms and financial industries to analyse in-depth intriguing topics such as creating customer-led organizations, employee and customer engagement, building communities, the role of social media, design, and measurement.

Key Topics Include


  • Creating customer-centric organizations
  • How to connect with customers in an increasingly technology-driven world
  • Linking customer experience to ROI: early-testing, agile customer experience
  • Measurement, insight and design
  • Maturity in customer experience
  • Customer engagement and employee engagement
  • Experiential economy and selling experiences
  • Cultural-shift in customer experience
  • Collecting, mining and analysing customer feedback

Call for Papers

If you would like to be considered as a speaker for the event with a 30-45 minute presentation, please submit an abstract for consideration to:

Spyros Ladeas

Tel: +44 (0)20 3141 0643


Who Will Attend?


  • Heads of Customer Experience
  • Directors of Customer Insight
  • CX Designers
  • Consultants
  • Solution Providers
  • Technology Providers

For further information or to register your attendance contact:

Rohan Baryah

Tel: + 48 (0) 616 467 022
Email: rbaryah@acieu.net


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