With increased competition and customer demand just having a good product with ordinary service is not enough anymore. You need 'something extra'. And that 'something extra' is a great customer experience.
This year organisations will fully understand and appreciate the importance of employees to customer experience management. Companies will focus more and more on customer experience in 2015, and will soon identify the need to make internal changes. In 2015, effective customer experience efforts will recognize that the key factor to success is their employees. Providing customer facing employees with the right training, motivation and aligning the customer touch points to ensure that the customer advisors have access to all the necessary information is now essential.
The 7th Annual Customer Experience Management in Telecom Summit will dive into recent challenges and innovations in customer experience, mobile and digital customer experience, how to improve customer journeys, how to build efficient and successful customer programmes, and also provide company transformation case studies and practical examples to enable you to deliver the best experience for your customers.
For ticket information, including prices and availability, please contact Allan Lloyds directly.