Telecom service providers are transforming from the delivery of just voice and data services to being purveyors of digital services involving vast partner ecosystems.
As data services become the primary source of revenue and profit for most service providers, commoditization of voice and connectivity demand service innovation to ensure growth. Mobile connectivity, combined with apps for everything, has pushed the interaction of people with people and people with “things” to new levels.
Frost & Sullivan’s Customer Experience Asia Pacific Summit Australia, focused on the needs of changing business models, new technology evolution, support for cloud services, the effects of regulation, and real-time customer insight analysis, to provide superior customer experience and drive better business outcomesbusiness outcomes. From a practical perspective, a variety of conference participants will discuss their successes and challenges within these subject areas and others.