With customers demanding more from their mobile operator than ever before, the need to adopt a more customer centric approach is greater than ever.
Chief Customer Officers have told us that ensuring a consistent, multi-channel customer experience hinges on an organisations’ ability to put the customer at the heart of the business. Demonstrating the ROI of customer experience and gaining support and commitment at board level are however critical for this, and yet present the greatest challenge.
The Customer Experience Exchange for Telecom is an invitation only forum designed to address these issues, bringing together the world’s leading thought leaders in customer and brand experience to discuss issues such as:
>> Embedding customer centricity through effective people engagement, motivation and training - find out more
>> Developing an inspirational brand and seamless customer experience across all channels - find out more
>> Demonstrating the ROI of customer experience - find out more
>> Using customer insight and analytics to drive continuous business improvements - find out more
>> Integrating social media into your customer experience strategy - find out more
>> Leveraging your Customer Experience strategy as a catalyst for growth - find out more
And unlike traditional conferences or tradeshows, the primary focus and benefit of the Exchange is for new relationships to be forged and existing partnerships to be enhanced.
Combining in-depth, real-life case studies, strategic interactive discussions, expert panellists and cutting edge research, this two day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.
The 2015 expert speaker panel includes:
>> Telenor, Head of Telenor Europe & Board Member at Vimpelcom
>> Orange, Chief Customer Service, Quality & CSR Officer
>> O2, CRM Chief Customer Officer
>> Telefónica, Global Digital Channels Director
>> UPC, Director Segment and Online Marketing
Download the full agenda here to find out which other experts will be leading the discussions.
Don’t miss your chance to join them and be part of Europe’s leading network for senior customer experience professionals within the telecoms industry.