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Customer Experience Management Summit

15/10/2014 16:00 - 17/10/2014 00:30
913 views
HostActive Communications International
VenueLondon, UK
RegionGlobal

Bridging the gap between good CX strategic intentions and actual performance in delivering valuable experiences in today’s multi channel environment

ACI’s Customer Experience Management Summit taking place on 15th & 16th October 2014, is a two day event focussed on transforming your customer experience management (CXM) initiatives through identifying key challenges in CXM, utilising the latest developments across multiple platforms to your advantage, creating experiences that will resonate with your customers' desires in truly connecting with your customers whilst meeting business objectives.

Through cross sector case study presentations, panel discussions led by local and International industry experts and networking sessions, the event will provide you with an interactive peer-to-peer learning platform to address and overcome key industry challenges in CXM and help you take your CX strategy to the next level.

Key Topics

 Voice of the Customer (VOC) data collection and analysis

  • Customer experience management in the rapidly evolving digital age
  • Overcoming governance issues in digital customer experience
  • Developing creative and successful mobile and tablet experiences
  • Building brand loyalty the social way
  • Implementing an omnichannel CX strategy
  • Capitalising on Big Data to enhance the customer experience
  • Customer journey mapping with Big Data
  • Improving your employee engagement programmes to improve customer loyalty
  • The role of the CEO in driving customer experience transformation across the organisation
  • Building the business case for an enhanced CX strategy
  • Best in class strategies and tools to measure acquisition, retention and efficiency
  • Going beyond Net Promoters Score (NPS)

Who You Will Meet

Directors/Heads/Managers of:

  • Customer Experience
  • Customer Relationship Management
  • Consumer Engagement
  • Marketing
  • Loyalty
  • Customer Service
  • Customer Insights
  • Customer Analytics
  • Customer Retention

Sectors:

  • Retail
  • Banking, Finance and Insurance
  • Utilities
  • Travel
  • Government
  • FMCG
  • F&B
  • Pharmaceutical
  • Automotive
  • Education & Charities
  • Entertainment & Media & Leisure
  • Technology

Registration

For further information or to register your attendance contact:

Rohan Baryah

Tel: + 48 (0) 61 646 7022

Email: rbaryah@acieu.net

 

[Special offer: Quote QCX1RB15, to avail 15% off on your investment]

 

 

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