Across Saudi Arabia, Qatar, Egypt and beyond, the telecoms market is opening up to new operators in a bid to stimulate competition and raise.
Doing business as usual won’t bring about the transformational change required. New ideas are needed to tackle the latest CEM challenges facing the industry, including:
-How to engage employees and drive customer-centricity into the DNA of your organisation
-How to enhance customer perception and emotionally engage your customers
-How to improve CEM in a world of smart devices and drive mobile data usage
-How to develop sophisticated social media strategies for customer support and advocacy
Now in its 3rd year, the CEM in Telecoms: Middle East Summit has grown to become the community event of the year and will equip you with the practical tools and first-hand experience you need to take your CEM strategies to the next level
Visit www.cemtelecomsme.com for more information.