Customer behavior, expectations and needs are changing fast. Transparency and new technology are drivers for change. Find out how to deliver the Superior Impact through Customer Experience.
The goal of customer experience management (CEM) is to move customers from satisfied to loyal and then from loyal to advocate. Providing your customers a superior service experience will lead to additional revenue. Find out the best practices on CEM shared by the senior representatives from Dell, Orange, O2 UK, Ebay, Microsoft, McKinsey & Company, Sony, InterContinental Hotels Group to name a few.
Identify how to gain competitive advantage through effective CEM and how to link customer experience into financial value. The 4th Annual Customer Experience Management Summit packed with 9 Case Studies, 15 presentations and 3 Panel discussions will provide you with the unparallel insights into developing a customer loyalty programme to drive new revenue opportunities and so deliver successful CEM strategy to your business.
For more information about the 4th Annual Customer Experience Management Summit please visit event website or download event brochure here.