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Managed Services World Congress 2013

9/17/13 5:00 PM - 9/18/13 1:00 PM
HostInforma Telecoms & Media
VenueThistle Marble Arch, London

With Managed Service business models evolving in new and exciting directions, it’s time to reassess the market and your place in it.

The growing trend for operators to outsource IT – often alongside network managed service contracts – will be a key focus of this year’s Managed Services World Congress. 

Enhancing the customer experience remains a prominent driver for MS agreements, and a MS partnership on the IT side of the business can go a long way to reinvigorating the customer experience. With a focus on BSS/OSS, customer care or subscriber analytics, managed IT partners can prove invaluable in bringing new ideas to the table, enhancing operational efficiencies and reducing time to market.

New managed service partnerships are still being forged or renewed on the network side of the business and we look forward to bringing best practise case studies on how to get the most from the agreement and the partnership.

This year we will be discussing the following evolving industry trends:

  • Engaging Key Stakeholders in MS Strategy Decisions
  • Evolving Operator Models to Thrive in an Increasingly Competitive Digital World – how is MS benefitting operators?
  • Moving to a Larger Scale and Longer Term MS Engagement – Lessons Learned and Actions Taken
  • Best Practise: What Have Operators Learned and How Can Lessons be Implemented to Enhance Subsequent Partnerships?
  • Supplier Relationship Management
  • Challenging Traditional Operating Models – Moving the Boundaries within Partnerships
  • Enhancing the Customer Experience with a MS Partner
  • Transforming IT with Managed Services
  • Harmonising Operational Practices and IT systems for the Best ROI and Customer Experience
  • How Can an Operator Retain its Identity Within a Managed B/OSS
  • Optimising Business Performance – Working with a Subscriber Analytics Partner
  • Minimising Complexities for a Consumer-Orientated Focus as Telecoms, Media and Internet Industries Converge

Managed Services World Congress – the biggest global MS event – is the perfect place to bring leading players together and address these issues.

With a 50% operator audience and 65% CXO / Director level attendance, there is no better opportunity to meet new and existing clients. It’s a must-attend event for anyone looking to maximise the value of their technology, their networks and their brand in today’s evolving MS world. 


For more information, visit Event website 

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