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Total Telecom Customer Experience Summit 2013

9/23/13 4:30 PM - 9/25/13 1:00 AM
HostTotal Telecom
VenueGrand Connaught Rooms

Event Overview

Following its successful launch in 2012, the Total Telecom Customer Experience Summit will once again provide insight into the latest trends in customer experience management (CEM) and how these can impact the profitable creation and delivery of telecom services. This is the event for customer experience professionals within the telecoms industry

Join us and learn how to:

- Deliver profitable CEM programmes
- Use CEM as a point of differentiation
- Ensure consistent customer experience across multiple devices and platforms
- Cost effectively improve customer experience
- Measure and manage the end-user experience
- Establish a 360° view of CEM from the operators' perspective
- Match CEM to changing customer behaviours
- Deliver a great experience when you don't control the content or service
- And much more...

For more information and to register visit or email

Download the sponsorship prospectus here:


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