All operators in the Middle East now agree that the customer experience is the only remaining differentiator in an increasingly commoditised market.
Ensuring a consistently positive experience is a sure way to maximise your market share and dominate the competition.
So how are you overcoming the challenges of information and departmental silos to deliver a simple customer experience?
How are you measuring the financial impact of your CEM strategy to ensure on-going prioritisation and investment?
Telecoms IQ’s 2nd Customer Experience Management in Telecoms: Middle East Summit is the leading event tailored to addressing your unique CEM challenges.
Following the significant success of the 2012 Summit, which brought together over 40 operators from across the Middle East, you can once again expect detailed first-hand case studies and expert insight from your VP and Director-Level peers.
New for 2013! Advanced cross-industry case studies will enable you to benchmark your strategies with those industries leading the way in CEM. With over 15 hours of interactive sessions, including dedicated speed-networking and roundtable discussion sessions, you can also be sure to maximise your networking opportunities.
Reserve your place today to stay ahead of the game and gain fresh ideas on how to wow your customers!
For more information, visit CEM Telecoms: Middle East Summit