Learn how to establish a cross-functional approach to CEM and deliver a seamless customer experience across multiple touch points whilst maximising your profitability Fierce competition in the telecoms market in North America is forcing every carrier to ask themselves: how do I differentiate myself and protect my subscriber base? All carriers would agree that the customer experience is a key differentiator but – at a time of huge cost pressures – how do you justify the investment as a “must-have” rather than a “nice-to-have”? Telecoms IQ’s 2nd Customer Experience Management in Telecoms – North America summit is the only event tailored to addressing these critical CEM issues for the telecoms industry. Come and hear CEM transformation stories from your senior-level telecoms peers and collaborate with them to raise standards in CEM across the industry. Plus, learn from cross-industry speakers and benchmark your strategies with those sectors renowned for their customer experience! Download your draft programme for CEM in Telecoms: North America now!