26,177 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
Trying to guess trends in the telecoms industry for the coming year may be trendy, but looking back at 2014 and what we got right and wrong may actually be of greater value. Last January I highlighted the need for Communications Service Providers to better manage the rollout of new produc...
19,929 views - Posted by Efrat Nissimov Director of Product Management - cVidya
If you really want to understand the security and fraud threats to the digital economy, you need to visit a darknet. Although they sound like some shadowy society in a science fiction movie, darknets are very real. Co-existing with the public Internet, darknets are essentially private...
13,529 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
Involvement in social networking has exploded in recent years and the take up has certainly not been restricted to developing economies. In fact, exponential growth in social media follows wherever Internet access is created, with emerging economies leading the charge. Analysts may wish to ...
8,218 views - Posted by Alon Aginsky CEO & President - cVidya
Francois Grandbois, Senior Program Manager, Finance Systems Delivery, at Bell Canada explains why Canada’s leading telco employs cVidya’s ProTect on-going services solution for Revenue Assurance As Canada’s largest communications company, Bell Canada provides a wide range ...
60,204 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Very few predicted when Apple Pay was announced that it would turn the payments market on its head and, yet despite attempts by US retailers to curb its popularity, it is already making its presence felt. The plethora of mobile payments initiatives launched over the past three years have ha...
34,590 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...
44,357 views - Posted by Tony Sceales Head of Industry (Digital and Communications Services) - SunTec Business Solutions
To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions. Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer. Ch...
120,034 views - Posted by Rui Paiva CEO - WeDo Technologies
It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry? That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...
63,575 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...
64,894 views - Posted by Max Speur Chief Operating Officer - SunTec Business Solutions
CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved. The first thing is to change...
28,757 views - Posted by Kent McNeil Principal - DonRiver
”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS) This is the...
17,325 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...
21,220 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...
28,602 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...
64,522 views - Posted by Paul Vedam President & CEO - TIERONE
If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...
