64,224 views - Posted by Paul Vedam President & CEO - TIERONE
If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...
25,054 views - Posted by Rui Paiva CEO - WeDo Technologies
When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers. It would be foolish to generalize but, for the purposes of this blog, I need to. The big ...
39,252 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake? Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...
41,940 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it. IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...
40,461 views - Posted by Jason Lane-Sellers Fraud and Revenue Assurance Solutions Expert - cVidya
It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA. The biggest concerns were aroun...
21,134 views - Posted by Paul Vedam President & CEO - TIERONE
The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...
60,804 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...
30,029 views - Posted by Gadi Solotorevsky CTO - cVidya Networks
Okay, I confess I’m bit late. It’s a busy time, with many new and interesting things going on, (but I’ll write about that in another post). So I apologize, I still haven’t published my traditional Top 3 insights into this year’s Revenue Assurance Survey results that the...
57,707 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
A recent reading of ‘The Future of the Mind’ by Michio Kaku set alarm bells ringing for me. Kaku is convinced that the mysteries of the mind will be mysteries no more. He tells us we will soon be manipulating the ‘stuff of consciousness’ with the same acuity we push ...
13,513 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
In recent times there has been an inordinate amount of discussion in the telecoms’ sector about monetization. This is not just about making money, it’s more about finding ways to generate revenue from new sources and seeing how best to maximize revenue from traditional ones as well. Whi...
58,006 views - Posted by Amit Daniel EVP Marketing and Business Development - cVidya
Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June. Featuring experts from leading communications ser...
36,110 views - Posted by Max Speur Chief Operating Officer - SunTec Business Solutions
Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c...
38,387 views - Posted by Paul Vedam President & CEO - TIERONE
In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...
43,839 views - Posted by Efrat Nissimov Director of Product Management - cVidya
Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...
29,075 views - Posted by Dror Eshet FraudView® Product Manager - cVidya
Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...
