4,148 views - Posted by Mohammed Sha Director of International Marketing Communications - Asia Info
October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complain...
50,583 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Behind the brave new exciting world of the Internet of Things (IoT) lurks a dark cloud we cannot yet comprehend. What lies in store may well change the current marketing hype around IoT into consumer despair. It all stems around the basic premise that all things IoT are connected to the int...
19,835 views - Posted by Paul Vedam President & CEO - TIERONE
In my previous blogs I’ve stressed the importance of picking one key IT system at a time on which to build your business, rather than trying to transform everything at once and building a new Frankenstein held together with sticky tape and pins. However, there is one major process tha...
17,650 views - Posted by Andy Tiller VP Corporate Product Marketing - AsiaInfo
Spotify has caused quite a stir with its revised terms and conditions for subscribers. For every 90 or so consumers who simply tick the “accept” box without reading the small print, there are at least ten who get out their fine toothcomb. Small wonder then that some change...
7,658 views - Posted by Chun-ling Woon Chief Strategy Officer - Etiya
Half of the world’s population will be using mobile devices to access the internet by 2020. It is calculated that there were 2.2 billion mobile internet subscribers in 2013, representing approximately 30 per cent of the global population. GSMA Intelligence forecasts that an additional 1.6 bill...
19,221 views - Posted by Katie Matthews Telecoms Industry Analyst - Asia Info
Operators are constantly being told that they need to up their game if they want to remain relevant in the digital economy, and fundamentally alter their business model to maintain a foothold in the value chain. Articles (very like this one!) urge MNOs to become fully-fledged digital servic...
20,410 views - Posted by Mohammed Sha Director of International Marketing Communications - Asia Info
Recent developments in the telecom industry are increasingly making telecom operators more and more redundant. Operators are struggling to stay relevant in the transforming value chain. What is the solution? At a recent Cambridge Wireless Seminar, Simon Tonks of PA Consulting said NFV and S...
15,217 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
“Demand for SaaS enterprise applications is accelerating and exceeding the demand for on premise applications by five-times (during the five-year forecast period through 2018, SaaS revenue is forecast to grow at 17.6% CAGR while on-premise revenue growth is only forecast at 3.1%). By 2018, 27....
8,735 views - Posted by Katie Matthews Telecoms Industry Analyst - Asia Info
Many have compared telcos’ transformation from pure-play telco to digital players as a metamorphosis. You can see why: the weak, bloated caterpillar (telco) emerging from the chrysalis, reborn as a strong and beautiful butterfly (digital player). A fair analogy but one that perhaps does little...
16,736 views - Posted by Paul Vedam President & CEO - TIERONE
Early in June, I donned my sunglasses and made my annual trip down to the sunny South of France to join colleagues, competitors and others at the TM Forum Live event in Nice. Like many of my peers, this event provides a valuable opportunity to get together with those from a similar business...
13,579 views - Posted by Katie Matthews Telecoms Industry Analyst - Asia Info
I’ve been talking about Sponsored Data as a business model a lot lately – and I’ve largely focused on zero-rating, or iterations of that model, as an approach because it’s one that US operator, AT&T, has shined a spotlight on in the West. In the East, things are diff...
12,821 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
“The worldwide wearable device market recorded its eighth consecutive quarter of steady growth in the first quarter of 2015. Wearable Device Tracker vendors shipped a total of 11.4 million wearables in 1Q15, a 200.0% increase from the 3.8 million wearables shipped in 1Q14.” IDC Worldwide...
16,398 views - Posted by Paul Vedam President & CEO - TIERONE
I am going to say it again: business transformation within telecoms as we understand it does not work, has not worked so far and will not work unless we fundamentally change what we want to do. I have already discussed some of the issues that telcos really need to think about in my previo...
17,913 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
“Two hundred forty-three million Americans crowd together in the 3 percent of the country that is urban. Thirty-six million people live in and around Tokyo, the most productive metropolitan area in the world. Twelve million people reside in central Mumbai, and Shanghai is almost as large... Fi...
9,836 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Not long ago I heralded the announcement of the partnership between Apple and IBM by predicting that “with IBM’s help, Apple becomes a legitimate business play, and IBM gets to tie up ‘the last mile’ in its enterprise strategy.” Whilst highlighting that Apple n...
