43,283 views - Posted by Tony Sceales Head of Industry (Digital and Communications Services) - SunTec Business Solutions
To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions. Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer. Ch...
118,691 views - Posted by Rui Paiva CEO - WeDo Technologies
It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry? That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...
62,459 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...
52,103 views - Posted by Max Speur Chief Operating Officer - SunTec Business Solutions
CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved. The first thing is to change...
27,921 views - Posted by Kent McNeil Principal - DonRiver
”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS) This is the...
16,632 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...
20,511 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...
27,881 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...
62,997 views - Posted by Paul Vedam President & CEO - TIERONE
If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...
24,494 views - Posted by Rui Paiva CEO - WeDo Technologies
When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers. It would be foolish to generalize but, for the purposes of this blog, I need to. The big ...
38,597 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake? Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...
40,766 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it. IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...
38,147 views - Posted by Jason Lane-Sellers Fraud and Revenue Assurance Solutions Expert - cVidya
It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA. The biggest concerns were aroun...
20,491 views - Posted by Paul Vedam President & CEO - TIERONE
The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...
60,090 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...
