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Featured Blogs

  • Paul Vedam

    The plague of customization

    17,359 views - Posted 2 April 2015 by Paul Vedam President & CEO - TIERONE

    Spring is almost here, and it’s time for me to resume my blog after a brief hiatus. What with Christmas, New Year, a big family wedding and travels to Asia and back, there was no time to think outside the box. Now, I want to link back to my previous posts, starting with a question for you a...

  • Nanda Kumar

    Is it time for designer customers?

    14,172 views - Posted 30 March 2015 by Nanda Kumar CEO - Suntec Business Solutions

    Most service industries have become obsessed of late with enhancing the customer experience. The seemingly new benefits of big data are often espoused as the best way to achieve this. Not that data analytics or business intelligence is new, it's more about the breadth of data and how quickly it can ...

  • Ali Durmus

    Forget customer experience, try some cost experience

    7,143 views - Posted 25 March 2015 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    It would be fair to say that when we talk about data analytics for telcos the conversation tends to center around the customer. And while customer profiling, customization and personalization might be hot topics for improving the customer experience, it takes attention away from another analytics ef...

  • Rui Paiva

    Telcos are leading the way in EBA – but for how long?

    9,248 views - Posted 20 March 2015 by Rui Paiva CEO - WeDo Technologies

    A funny thing happened when telcos started taking revenue assurance seriously. They discovered that they were operating their businesses in the dark when it came to cost management, margins and even profitability – not to mention raw leakage.   Those old PowerPoint slides of the leaking...

  • Kent McNeil

    Simplifying fragmented OSS

    20,259 views - Posted 1 March 2015 by Kent McNeil Principal - DonRiver

    DonRiver partnered with Telecoms.com to discuss the evolving world of operational support systems, how historical network management tools are becoming fragmented, and how the telecoms industry can move to refresh and simplify OSS.  Complexities in network architectures throughout the telecomm...

  • Ali Durmus

    Can IoT be the new value added service telcos seek?

    21,163 views - Posted 27 February 2015 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    We’ve been hearing for some time the value of big data and how it can be utilized to improve the customer experience and help business to become more efficient but little is said about how it can be effectively monetized on its own. Communications service providers (CSPs) are supposedly &ls...

  • Dave Labuda

    Telstra - More than Talk, Walking the ‘Digital Walk’

    8,539 views - Posted 25 February 2015 by Dave Labuda Founder, CEO and CTO - MATRIXX Software

    We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing...

  • Jennifer Kyriakakis

    Predictions 2015 – CSPs capitalize on LTE to transform the subs

    11,774 views - Posted 29 January 2015 by Jennifer Kyriakakis Founder and VP Marketing - Matrixx

    In 2014, the roll-out of LTE has been a major focus for communications service providers (CSPs), with over 300 LTE networks now in operation globally.  But super-fast data speeds and data-hungry consumers have brought their share of challenges for CSPs, and simply offering fast data access...

  • Ali Durmus

    Network CEOs – damned if they do, damned if they don’t

    13,017 views - Posted 29 January 2015 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    More and more network operators experiencing dropping voice revenues and increasing data usage are having to decide on future paths that may conflict with their past experience and investor sentiment.   Should they concentrate on building up their networks, increasing capacity and offering fa...

  • Nanda Kumar

    Connectivity as a Service – what a novel idea!

    45,059 views - Posted 26 January 2015 by Nanda Kumar CEO - Suntec Business Solutions

    I have come up with an interesting concept for communications service providers (CSPs) - why not provide connectivity-as-a-service? Before you mark me as a madman, hear me out, there is some logic behind the question.   Fixed line network operators, from their earliest days, primarily built n...

  • Rui Paiva

    CEOs seeing red

    5,066 views - Posted 9 January 2015 by Rui Paiva CEO - WeDo Technologies

    CEOs have been getting a lot of press recently. It’s not surprising really as they are the ones ultimately responsible for a company’s performance and are accountable to both stakeholders and staff alike.   Forbes launched the opening salvo against wanton CEOs by saying, “ac...

  • Ali Durmus

    Planning for 2015? Look back at 2014!

    25,505 views - Posted 19 December 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    Trying to guess trends in the telecoms industry for the coming year may be trendy, but looking back at 2014 and what we got right and wrong may actually be of greater value.   Last January I highlighted the need for Communications Service Providers to better manage the rollout of new produc...

  • Efrat Nissimov

    Shining a Light on Darknets

    19,128 views - Posted 16 December 2014 by Efrat Nissimov Director of Product Management - cVidya

    If you really want to understand the security and fraud threats to the digital economy, you need to visit a darknet. Although they sound like some shadowy society in a science fiction movie, darknets are very real.    Co-existing with the public Internet, darknets are essentially private...

  • Ali Durmus

    Governments and social media – what gives?

    12,924 views - Posted 12 December 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    Involvement in social networking has exploded in recent years and the take up has certainly not been restricted to developing economies. In fact, exponential growth in social media follows wherever Internet access is created, with emerging economies leading the charge.   Analysts may wish to ...

  • Alon Aginsky

    To ProTect™ and Serve

    7,804 views - Posted 8 December 2014 by Alon Aginsky CEO & President - cVidya

    Francois Grandbois, Senior Program Manager, Finance Systems Delivery, at Bell Canada explains why Canada’s leading telco employs cVidya’s ProTect on-going services solution for Revenue Assurance   As Canada’s largest communications company, Bell Canada provides a wide range ...