Posted by Nanda Kumar
I was drawn to a story on the Bank Systems & Technology website claiming that real-time payments offer financial institutions the chance to build customer loyalty. It claimed that consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to ...
Posted by Chun-ling Woon
Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs...
Posted by Rui Paiva
It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream. I don’t mean to sound negative but previous attempts to make the network, business support systems and...
Posted by Rob Smith
There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op...
Posted by Vladimir Mitrasinovic
Telefónica’s strategy highlights how customer experience is rising up telcos’ agenda As telecoms markets across the world become increasingly competitive, customer experience is the new buzzword. But it isn’t just talk. Aiming to build deeper, stronger relationships...
Posted by Nanda Kumar
I used to be in awe of the telecoms industry’s ability to rate complex voice calls, diverse content and disparate data usage. No matter how complex or convoluted a charging scenario could be, it was always billable and virtually nothing slipped through that the net. We used to joke that nobody...
Posted by Rui Paiva
The never-ending pressure on CSPs to expand and improve network coverage, transform operational and business support systems, provide improved security and continuously add features and applications for customers is starting to take its toll. Add to this the pressure to reduce costs, often ...
Posted by Chun-ling Woon
For many mobile operators LTE is a new start. LTE is truly the next generation of infrastructure. LTE makes the public network an IP network and all traffic becomes data. On the one hand, an all-IP network should simplify operations and eliminate some of the OSS silos that have been built up over th...
Posted by Cato Rasmussen
1960 logistical infrastructure i.e. train networks, airline distribution or shipping lines would not be sufficient for today’s logistical needs. Our infrastructures are radically different today than back then. To cater for the needs of the digital world, being but not limited to, Dig...
Posted by Nanda Kumar
I realised long ago that the telecommunications and finance sectors had a lot in common. They may not have thought so, as both preferred to go their own merry way in terms of revenue streams and business models. Banks saw communication service providers (CSPs) as customers, and pretty big ones at th...
Posted by Matt Hooper
Another year and another Mobile World Congress, an event that just gets ever bigger and one this year which signalled that shifts in the communications landscape are bringing a new coherence to the industry. Key drivers such as monetization of 4G, the response to new EU roaming laws (that threaten t...
Posted by John McVey
Attention Telco procurement, vendor management, legal personnel and anyone involved in purchasing COTS products and system integration services. During contract negotiation, never accept any terms and conditions that dictate you, the Telco, agree that any and all configuration and customizatio...
Posted by Chun-ling Woon
On the eve of Mobile World Congress, we’re preparing to hear tales of LTE deployment and mobile network convergence as we navigate the new venue and get lost among the endless rows of exhibits. Operators are nearly unanimous in their belief that LTE is an opportunity for a fresh start. 3G was ...
Posted by Rui Paiva
The telecoms industry may be living in fantasy world if it thinks it has mastered the collection and billing of data traffic. Living in denial is one thing, but when push comes to shove, how many ISPs, in particular, have definitive volumes of data for each individual account? If a recent r...
Posted by Rob Smith
You might have heard about a story appearing in the press recently, which reported that a UK customer was hit with two bills which amounted to a staggering £19,000. While originally intent on the bill being paid, it later emerged the cost was a result of a fault with the customer’s devi...
