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  • Why is Big Data so Big?

    Posted September 25, 2013 by Rui Paiva

    What ever happened to simple Data Analytics and Business Intelligence?   Today it’s all about Big Data, but what is all the fuss really about?   The key lies in Wikipedia’s definition that “Big Data is the term for a collection of data sets so large and comp...

  • Facing Front-Line Fatigue

    Posted September 23, 2013 by Ali Durmus

    Supporting the number and variety of mobile devices, unique product configurations, applications, and the volume of problems those create is overwhelming support staff.  As complexity increases, so does the customer frustration factor, resulting in more calls to customer care. Continuous traini...

  • Fear and loathing of system changes

    Posted September 6, 2013 by Nanda Kumar

    We all know we are in the middle of a Digital Revolution that is deeply transforming our lives and opens new growth opportunities. The rules of this new ‘Digital World’ are not yet written; we are all in the process of shaping the change aggressively while challenging the status quo. &n...

  • Happy Customers, happy companies, happy people …

    Posted August 27, 2013 by Rui Paiva

    When an enterprise talks about operational efficiency it usually refers to the processes it undertakes to operate smoothly.   Those that continue to operate efficiently and remain profitable over time know they have to keep reviewing those processes constantly and continuously, but this is no...

  • Ready to Launch

    Posted August 20, 2013 by Ali Durmus

    Although operators have always had a product lifecycle, they have not always adopted a product mindset. The commoditization and regulation of bandwidth and access means that operators need to become elite retailers of connected products. Connectivity is a wholesale product and the only way to increa...

  • Connected to my car

    Posted August 9, 2013 by Nanda Kumar

    Intel says that the connected car is already the third fastest growing technological device sector after phones and tablets. By the end of 2014, every new, big brand vehicle on sale will offer some sort of connectivity. But what does this really mean, and who will benefit most?   Starting w...

  • Changing the Channel

    Posted July 19, 2013 by Ali Durmus

    The market for connected products and services is fiercely competitive. Regardless of geography or product, competitors are everywhere and there is a growing need for operators to align themselves with retail and consumer business partners. That translates to sales channels. Retail outlets, contact ...

  • Why 4G is an ideal opportunity to target businesses

    Posted July 16, 2013 by Rob Smith

    The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...

  • Delivering Differentiation

    Posted July 4, 2013 by Vladimir Mitrasinovic

    How to stand out in a crowded and cost-conscious market Under pressure from investors, communications service providers (CSPs) face a tough call. As competition ramps up, many CSPs are in danger of seeing their revenues and profits squeezed. Should they pursue market share or cut costs? Or can they...

  • A marriage made in heaven?

    Posted July 1, 2013 by Nanda Kumar

    In my blog last month I mentioned that many people were not aware that all international payments, even those originating from mobile networks, all have to go through the banking system at some stage to comply with stringent laws around international money movements and anti-money laundering.  ...