Featured Blogs
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Early ‘connected car’ technology was centred on location tracking and the vehicle monitoring its own systems and sending any anomalies back to base for processing. Getting a warning about a flat tyre or imminent flat battery was great, but hardly provided more than what was already displ... -
It is said that once you get used to something it is quite difficult to change … and when it comes to computing and mobile phones the theory definitely holds water. For those that started with early personal computers WordStar was the choice for word processing and VisiCalc for spreadsheets.... -
In the next decade, the utilities sector will change beyond recognition. As governments attempt to curb climate change and rising fuel bills, energy companies are increasingly having to work with their customers to make more efficient use of electricity and gas. As well as supplying energy, utiliti... -
In this era of ‘big data’ IT departments are coming out with many, sometimes novel, ideas to justify the business case for investment. It was probably easier in the heady days of data warehouses because records had to be stored for long periods due to regulation. Marketing departments we... -
Telecoms markets across the globe are in a state of upheaval. Traditional telco services are rapidly being commoditized, prompting operators to try and differentiate themselves by offering new services and new bundles, underpinned by new business and billing models. Although rolling out new service...
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In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and wi... -
Consumers, ever-conscious of the cost of roaming and the limitations of capped data plans, are embracing alternative means of access to the internet from their multiple devices. As a result, mobile network operators (MNOs) may be the worst affected financially. The appearance, adoption and growth o...
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Communications service providers (CSPs), particularly those operating mobile networks, appear to have embarked on a mass introduction of new products and services. However, they are not always geared for what this involves and many are finding that lack of planning and preparedness is costing them d...
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Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly obsessed with anything and everything that it thinks may 'enhance' the user experience. It started l...
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Assuring connectivity is the killer app
Posted by Rui Paiva
The telecoms industry seems to go through periods of intense self-loathing at regular intervals, almost like it is suffering from an inferiority complex. Despite constantly pushing the boundaries of technology and providing fantastic services to customers whether mobile or fixed, it is an i...
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Bringing home the Bacon
Posted by Matt Hooper
What can operators learn from the past to assure the future of 4G success? Having recently gone live across 11 major cities in the UK, 4G has not been without its fair share of both criticism and praise. 4G undoubtedly brings with it the promise of increased demand for faster downloads and seamless...
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Win-win or lose
Posted by Keith Willetts
The ability to build sustaining partnerships is vital in the digital world The business model of the communications industry is of a single provider owning and controlling all of the assets needed to deliver the service. But in the digital world, that model is quickly being eclipsed by approaches...
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Innovate or die
Posted by Keith Willetts
As Steve Jobs once said, “innovation distinguishes between a leader and a follower” and certainly innovation is the key to being a leader in the digital economy. Companies that can do this are reaping a rich harvest in the digital world, while those who can’t are likely t...
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Just in Time for the Holidays…Maybe
Posted by Chun-ling Woon
Holiday shopping just isn’t what it used to be. Black Friday promotions start on Thursday and those of us that choose to avoid the mall completely shop on-line. All those offers to keep track of – “Today Only”, “Before Midnight Tonight”, or “only available a...
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Monetization - not seeing the forest for the trees
Posted by Rui Paiva
‘Monetization’ may soon become the most over-used word in the telco industry after ‘convergence,’ ‘agility’ and ‘enablement’! Today, it’s all about decreasing voice revenues and increasing data usage, OTT players pinching pennies and operators cu...
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The Digital World: the critical importance of leadership
Posted by Keith Willetts
The digital world is evolving rapidly and is becoming the greatest single impact that we’ve ever experienced on the way we live and work. Its impacts will be profound: the ability to unlock vast global markets, deliver innovative services faster and cheaper while creating entirely new business...
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Does Big Data Matter if Your Customers Aren’t Connected?
Posted by Chun-ling Woon
You can’t look at any industry publication without reading about “Big Data”. Big Data is the next Big Thing, but what does that mean? To consumers it means more attempts to sell me all that stuff I can’t live without. But to businesses it means putting the oceans of transacti...
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That Kodak moment
Posted by Keith Willetts
How to avoid it and thrive in the Digital World Children born today will grow up in a very different world from their parents – it will be a fully digital world and will go far, far beyond the ‘digital foothills’ we are seeing today. It will impact virtually everything we ...
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Would You Outsource Your Orders?
Posted by Chun-ling Woon
I’m watching TV and an advertisement for a home monitoring service from my cable company comes on. I grab my tablet, do a little research and start the order. After watching the hourglass spin for an uncomfortable amount of time, a message is displayed that says “We cannot process your o...
