Featured Blogs
-
There seems to be an inordinate amount of discussion around collaboration and partnering in this digital era, but finding examples of true collaboration are not that easy. Like they say, talk is cheap, but establishing and keeping good partnerships is certainly not. While telcos continue to... -
Communication service providers (CSPs) are often criticised for not being innovative, but that should hardly be surprising. For years they have had to cut costs and concentrate on core investments like network and IT, reduce headcount, and concentrate on getting and keeping customers mainly through ... -
Crowdsourcing underpins some of the most successful businesses in the digital economy - Google's search rankings are essentially a product of crowdsourcing, as are Amazon's product recommendations. Even Apple crowdsources apps for its phenomenally successful devices and then uses the wisdom of crowd... -
With so much talk of cloud and everything-as-a-service these days it’s not surprising that many IT/IS managers are throwing their hands up in despair. Should I or shouldn’t I ? How do I go about it ? What are the risks ? Who should I partner with ? Is my job on the line ? &... -
I’m not that ancient (pre-middle aged I’d like to think) but like many in this industry my teenage years were very different to those of my kids. Their choices are Apple vs. Google or PS4 vs. Xbox One. Mine/ours were… well, they weren’t like that. And for communication servi... -
One area that has become increasingly more relevant for Communications Service Providers (CSPs) of late is partner management. The disruptive digital explosion has forced them to seek out new digital service providers (DSPs) to meet the growing demand for services they don’t have or may even u...
-
Leap In, Font First!
Posted by Keith B
Instinctively, I’ll bet that when the positioning is sorted, the value props are clear, everyone has bought into the pitch you’ve developed and the copy has been written and polished, you wait with baited breath to see what the design agency – or equivalent – sends back. W...
-
Note to Utilities - Value Added Services Don’t Sell Themselves
Posted by Chun-ling Woon
The thought of offering value-added services (VAS) to its captive market of consumers is making utilities absolutely giddy. Instead of forcing consumers to ferret out and individually purchase specific solutions for security, energy management, or home control; utilities are finally joining forces w...
-
Dynamic Order Management - It’s Not Just for Service Providers
Posted by Chun-ling Woon
As enterprises struggle with more connections, employee devices, applications and data they are also struggling with the need to manage all those things. Until recently, enterprise IT had been relatively straight forward. Everyone was issued the same kinds of devices and connected to the same applic...
-
Customize Your Ride to the Finish Line
Posted by Guy Maidan
Being an amateur cyclist, I know that customizing communication services and bicycles has much in common. I love taking my bike out, feeling the wind in my hair and enjoying the scenery. But I also enjoy preparing myself and my bikes, particularly customizing a bike to my specifica...
-
The role of Personal Clouds for managing my data in the Customer Empowered Society
Posted by Colin Orviss
With the advent of the converged everything and the move towards a digitally connected life, there is an increasing need to enable a Communities based Customer interaction model using Customer Empowerment as the operational foundation. From my perspective, Customer Empowerment is a Customer&rsquo...
-
Don’t buy (another) billing system to deliver cloud and next ge
Posted by Rob Smith
The rapid adoption of Cloud computing and the demand for next generation Telecoms services, such as Unified Communications and Machine-to-Machine (M2M), is driving significant change in the business models of IT and Telecoms providers, with total ownership of the business customer being the ultimate...
-
‘Converging’ or ‘Colliding’ Worlds?
Posted by Nanda Kumar
Without doubt, the telco industry’s most over-used and most wrongly used word is ‘convergence.’ Everything has been converging for years now and by its very definition everything should have, by now, converged into one homogeneous blob. It hasn’t happened yet but we are certa...
-
Not so dumb after all!
Posted by Rui Paiva
It is fascinating to see reports from the UK that Vodafone and Telefónica have announced that they want to jointly operate and manage ‘a single network grid’ in the UK that will run two competing mobile internet and voice networks. It may be the first time the term 'gri...
-
Dumping the Dudders (Big Data's Big Benefit)
Posted by Tony Poulos
Everybody seems to be talking up ‘Big Data’ and real-time analytics to improve the customer experience but no one is selling an even bigger benefit – dumping the customers you don’t want (the dudders)! Yes, you heard right. As a CSP, not only will you be able to see wh...
-
Access is a fundamental need
Posted by Chun-ling Woon
In June 2011 the United Nations released a report that counts Internet access as a basic human right. While I might not put Internet access in the same category as water, I would agree with UN Secretary General, Frank La Rue, about the importance of the internet as "an indispensabl...
