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Featured Blogs

  • Nanda Kumar

    Can simplicity and style secure the customer?

    56,647 views - Posted 26 November 2014 by Nanda Kumar CEO - Suntec Business Solutions

    Very few predicted when Apple Pay was announced that it would turn the payments market on its head and, yet despite attempts by US retailers to curb its popularity, it is already making its presence felt.   The plethora of mobile payments initiatives launched over the past three years have ha...

  • Dave Labuda

    It’s not easy being green (field)

    33,351 views - Posted 26 November 2014 by Dave Labuda Founder, CEO and CTO - MATRIXX Software

    Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...

  • Tony Sceales

    Opening Pandora’s box – how much choice is too much?

    42,767 views - Posted 11 November 2014 by Tony Sceales Head of Industry (Digital and Communications Services) - SunTec Business Solutions

    To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions.   Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer.     Ch...

  • Rui Paiva

    Praying may not be the best security option!

    99,001 views - Posted 31 October 2014 by Rui Paiva CEO - WeDo Technologies

    It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry?   That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...

  • Nanda Kumar

    Things are not always as they SIM

    61,931 views - Posted 31 October 2014 by Nanda Kumar CEO - Suntec Business Solutions

    Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...

  • Max Speur

    It’s all about SME

    49,406 views - Posted 16 October 2014 by Max Speur Chief Operating Officer - SunTec Business Solutions

    CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved.   The first thing is to change...

  • Kent McNeil

    OSS Evolution – Federated OSS

    27,574 views - Posted 10 October 2014 by Kent McNeil Principal - DonRiver

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • Dave Labuda

    When does a D beat a C?

    16,363 views - Posted 9 October 2014 by Dave Labuda Founder, CEO and CTO - MATRIXX Software

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • Ali Durmus

    The ultimate mobile device?

    20,203 views - Posted 1 October 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...

  • Nanda Kumar

    Next generation is here, but are we listening to them?

    25,675 views - Posted 29 September 2014 by Nanda Kumar CEO - Suntec Business Solutions

    You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...

  • Paul Vedam

    The service provider kitchen is in a mess!

    61,360 views - Posted 24 September 2014 by Paul Vedam President & CEO - TIERONE

    If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...

  • Rui Paiva

    Why three is a crowd

    24,236 views - Posted 19 September 2014 by Rui Paiva CEO - WeDo Technologies

    When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers.   It would be foolish to generalize but, for the purposes of this blog, I need to.   The big ...

  • Ali Durmus

    Is BSS virtually there?

    38,195 views - Posted 8 September 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake?   Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...

  • Nanda Kumar

    iPhone, iPad meet iBM

    40,205 views - Posted 4 September 2014 by Nanda Kumar CEO - Suntec Business Solutions

    If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it.   IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...

  • Jason  Lane-Sellers

    Fraud Management Hot Buttons

    37,051 views - Posted 27 August 2014 by Jason Lane-Sellers Fraud and Revenue Assurance Solutions Expert - cVidya

    It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA.   The biggest concerns were aroun...