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Featured Blogs

  • Kent McNeil

    OSS Evolution – Federated OSS

    27,310 views - Posted 10 October 2014 by Kent McNeil Principal - DonRiver

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • Dave Labuda

    When does a D beat a C?

    16,209 views - Posted 9 October 2014 by Dave Labuda Founder, CEO and CTO - MATRIXX Software

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • Ali Durmus

    The ultimate mobile device?

    19,991 views - Posted 1 October 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...

  • Nanda Kumar

    Next generation is here, but are we listening to them?

    25,294 views - Posted 29 September 2014 by Nanda Kumar CEO - Suntec Business Solutions

    You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...

  • Paul Vedam

    The service provider kitchen is in a mess!

    59,627 views - Posted 24 September 2014 by Paul Vedam President & CEO - TIERONE

    If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...

  • Rui Paiva

    Why three is a crowd

    24,053 views - Posted 19 September 2014 by Rui Paiva CEO - WeDo Technologies

    When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers.   It would be foolish to generalize but, for the purposes of this blog, I need to.   The big ...

  • Ali Durmus

    Is BSS virtually there?

    37,971 views - Posted 8 September 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake?   Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...

  • Nanda Kumar

    iPhone, iPad meet iBM

    39,733 views - Posted 4 September 2014 by Nanda Kumar CEO - Suntec Business Solutions

    If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it.   IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...

  • Jason  Lane-Sellers

    Fraud Management Hot Buttons

    35,475 views - Posted 27 August 2014 by Jason Lane-Sellers Fraud and Revenue Assurance Solutions Expert - cVidya

    It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA.   The biggest concerns were aroun...

  • Paul Vedam

    The plight of the CSR

    20,087 views - Posted 26 August 2014 by Paul Vedam President & CEO - TIERONE

    The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...

  • Dave Labuda

    Why ‘Candy’ Will ‘Crush’ AYCE Business Models

    59,374 views - Posted 18 August 2014 by Dave Labuda Founder, CEO and CTO - MATRIXX Software

    As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...

  • Gadi Solotorevsky

    Top 3 Insights from the TM Forum Revenue Assurance Survey

    28,567 views - Posted 12 August 2014 by Gadi Solotorevsky CTO - cVidya Networks

    Okay, I confess I’m bit late. It’s a busy time, with many new and interesting things going on, (but I’ll write about that in another post). So I apologize, I still haven’t published my traditional Top 3 insights into this year’s Revenue Assurance Survey results that the...

  • Nanda Kumar

    Are you thinking what I’m thinking?

    56,467 views - Posted 1 August 2014 by Nanda Kumar CEO - Suntec Business Solutions

    A recent reading of ‘The Future of the Mind’ by Michio Kaku set alarm bells ringing for me. Kaku is convinced that the mysteries of the mind will be mysteries no more.   He tells us we will soon be manipulating the ‘stuff of consciousness’ with the same acuity we push ...

  • Ali Durmus

    Monetization or optimization?

    12,688 views - Posted 29 July 2014 by Ali Durmus Founding Partner, Executive Committee Member - Etiya

    In recent times there has been an inordinate amount of discussion in the telecoms’ sector about monetization. This is not just about making money, it’s more about finding ways to generate revenue from new sources and seeing how best to maximize revenue from traditional ones as well. Whi...

  • Amit Daniel

    Turning big data into business value

    55,141 views - Posted 24 July 2014 by Amit Daniel EVP Marketing and Business Development - cVidya

    Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June.   Featuring experts from leading communications ser...