Featured Blogs
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Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June. Featuring experts from leading communications ser... -
Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c... -
In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ... -
Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic... -
Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a... -
The global digital economy is evolving at a speed that is truly remarkable. Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new... -
BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace. I know we have been talking about transformatio... -
Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time. Almost all retail or customer fa... -
Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont... -
We have recently seen a sizable market haul made by wearable devices, primarily focused around fitness and wellbeing of the wearer, but the situation may not be as ‘healthy’ as it first seems. Even though the wearers may have experienced the benefits of their body functions an...
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We’re still in shock! Customer data and the SME conundrum
Posted by Matt Hooper
You might have seen a story appearing in the press recently, which reported that a UK SME (Small Medium Enterprise) customer was hit with a gigantic bill of over £163,000. Although the network operator had agreed to waive the bill, they continued to send out requests for payment more ...
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Real-time payments heating up - but who is hottest?
Posted by Nanda Kumar
I was drawn to a story on the Bank Systems & Technology website claiming that real-time payments offer financial institutions the chance to build customer loyalty. It claimed that consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to ...
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Deploying Cloud? Don’t Ignore the Catalog
Posted by Chun-ling Woon
Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs...
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Customer Experience Mashup
Posted by Rui Paiva
It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream. I don’t mean to sound negative but previous attempts to make the network, business support systems and...
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Monetising cloud/OTT services – agility still the top priority
Posted by Rob Smith
There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op...
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Customer Experience is becoming King
Posted by Vladimir Mitrasinovic
Telefónica’s strategy highlights how customer experience is rising up telcos’ agenda As telecoms markets across the world become increasingly competitive, customer experience is the new buzzword. But it isn’t just talk. Aiming to build deeper, stronger relationships...
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The Next Battleground
Posted by Nanda Kumar
I used to be in awe of the telecoms industry’s ability to rate complex voice calls, diverse content and disparate data usage. No matter how complex or convoluted a charging scenario could be, it was always billable and virtually nothing slipped through that the net. We used to joke that nobody...
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Assuring services now in the spotlight
Posted by Rui Paiva
The never-ending pressure on CSPs to expand and improve network coverage, transform operational and business support systems, provide improved security and continuously add features and applications for customers is starting to take its toll. Add to this the pressure to reduce costs, often ...
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To Monetize LTE Let the Catalog Lead
Posted by Chun-ling Woon
For many mobile operators LTE is a new start. LTE is truly the next generation of infrastructure. LTE makes the public network an IP network and all traffic becomes data. On the one hand, an all-IP network should simplify operations and eliminate some of the OSS silos that have been built up over th...
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Clusters filled with millions of servers across the globe
Posted by Cato Rasmussen
1960 logistical infrastructure i.e. train networks, airline distribution or shipping lines would not be sufficient for today’s logistical needs. Our infrastructures are radically different today than back then. To cater for the needs of the digital world, being but not limited to, Dig...
