11,804 views - Posted by Mohammed Sha Director of International Marketing Communications - Asia Info
Are we all getting ready for the season of goodwill, holidays, overindulgence in food and drink and total immersion in retail therapy – aka shopping? Aren’t many of us doing this shopping from the cozy lounges of our homes on our mobile devices? But, is your mobile operator doing enough ...
22,406 views - Posted by Paul Vedam President & CEO - TIERONE
The idea of federated data became big when some of our venerable industry leaders decided it would solve the ongoing challenge of inventory management systems. Ideas come and go, so my initial reaction was that we would just have to wait a little while for this idiotic one to pass by. Howev...
13,462 views - Posted by Andy Tiller VP Corporate Product Marketing - AsiaInfo
It’s been a busy month for telecoms industry conferences for us. We were sponsors at both the Global Telecoms Business Marketing Summit and at the Next Generation BSS conference in London. Although very different events in their make-up, one thing that struck us about both e...
10,651 views - Posted by Chun-ling Woon Chief Strategy Officer - Etiya
Telecoms operators are in a category of their own when it comes to customer experience and support. They often have millions of private and business customers, for a start, and customers are their most valuable assets. They also have to combine “legacy” systems with newer technology and ...
64,555 views - Posted by Mounir Ladki President and CTO - MYCOM OSI
5G, the next generation standard of mobile communications has entered into its initial requirements definition and research phase with commercial deployments expected to start around 2020. 5G will not just be an improvement to current mobile technologies, 4G/LTE, it is supposed to become de-facto st...
9,619 views - Posted by Rui Paiva CEO - WeDo Technologies
I recently had the great pleasure of meeting senior fraud management experts from the major US network operators at the WeDo Conference held in Washington, DC, but what they had to say about fraudulent activities on networks around the world was most concerning. They were all active in the ...
24,624 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
In my last posting I touched on the difficulties that are being encountered with the rush to then Internet of Things (IoT). I highlighted the fact that all the scenarios outlined were possible now and the fact that we often pursue new technology objectives, usually for commercial reasons, without ca...
14,191 views - Posted by Paul Vedam President & CEO - TIERONE
Continuing the theme from last time, this is the challenge faced by service providers: how do they get access to the right technology? How do they find the non-legacy technology or the innovative solutions that have not yet become widely known? This is an issue that concerns both the servic...
22,087 views - Posted by Andy Tiller VP Corporate Product Marketing - AsiaInfo
Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay close attention. Last month it was Spotify in the news for its revamped T&Cs that contained unwanted intrusion into its users’ personal lives. T...
8,611 views - Posted by Chun-ling Woon Chief Strategy Officer - Etiya
“Data drives decision-making and it drives a lot of the services we all consume… It’s a simple example: By publishing the data it allows everyone inside the city and outside to go in and add intelligence and services on top of it. Los Angeles is now rated the number one open data ...
18,525 views - Posted by Mounir Ladki President and CTO - MYCOM OSI
Cities and urban areas are growing at an unprecedented pace and are having an ever greater impact on human life. In fact the global urban population has grown from less than 1 billion people in 1950 to more than 3.9 billion people in 2014. And according to a United Nations report published in July 2...
4,217 views - Posted by Rui Paiva CEO - WeDo Technologies
As a persistent promoter of Portugal I had great joy in reading that my beloved country, rich with a history of discovery, had discovered a new spirit of entrepreneurial adventure. A recent report in Forbes magazine simply confirmed what we in Portugal have known for years. “...
3,672 views - Posted by Mohammed Sha Director of International Marketing Communications - Asia Info
October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complain...
49,883 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
Behind the brave new exciting world of the Internet of Things (IoT) lurks a dark cloud we cannot yet comprehend. What lies in store may well change the current marketing hype around IoT into consumer despair. It all stems around the basic premise that all things IoT are connected to the int...
19,256 views - Posted by Paul Vedam President & CEO - TIERONE
In my previous blogs I’ve stressed the importance of picking one key IT system at a time on which to build your business, rather than trying to transform everything at once and building a new Frankenstein held together with sticky tape and pins. However, there is one major process tha...
