Posted by Rob Smith
The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...
Posted by Vladimir Mitrasinovic
How to stand out in a crowded and cost-conscious market Under pressure from investors, communications service providers (CSPs) face a tough call. As competition ramps up, many CSPs are in danger of seeing their revenues and profits squeezed. Should they pursue market share or cut costs? Or can they...
Posted by Nanda Kumar
In my blog last month I mentioned that many people were not aware that all international payments, even those originating from mobile networks, all have to go through the banking system at some stage to comply with stringent laws around international money movements and anti-money laundering. ...
Posted by Cato Rasmussen
....Cash Is King ARPU is a term still used in our industry. What if that ARPU is generated on a visited network, how good is the margin? Hence, how good a measure is ARPU in todays market?..... …..As we all know margin from traffic revenue is eroding. In the fast moving cons...
Posted by Rui Paiva
I was very proud to host our company’s 8th annual worldwide user group meeting in Braga/Guimarães, Portugal recently. This milestone for WeDo Technologies was not just about attracting more than 60 operators from 40 countries but hearing about to the experiences they brought wi...
Posted by Chun-ling Woon
Billing may be functionally separate from provisioning and assurance, but the configuration of billing is an important part of fulfillment. Billing configuration used to be easy – start on this day, stop on that day, or change to a new pricing plan. Needless to say, billing isn’t what it...
Posted by Matt Hooper
You might have seen a story appearing in the press recently, which reported that a UK SME (Small Medium Enterprise) customer was hit with a gigantic bill of over £163,000. Although the network operator had agreed to waive the bill, they continued to send out requests for payment more ...
Posted by Nanda Kumar
I was drawn to a story on the Bank Systems & Technology website claiming that real-time payments offer financial institutions the chance to build customer loyalty. It claimed that consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to ...
Posted by Chun-ling Woon
Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs...
Posted by Rui Paiva
It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream. I don’t mean to sound negative but previous attempts to make the network, business support systems and...
Posted by Rob Smith
There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op...
Posted by Vladimir Mitrasinovic
Telefónica’s strategy highlights how customer experience is rising up telcos’ agenda As telecoms markets across the world become increasingly competitive, customer experience is the new buzzword. But it isn’t just talk. Aiming to build deeper, stronger relationships...
Posted by Nanda Kumar
I used to be in awe of the telecoms industry’s ability to rate complex voice calls, diverse content and disparate data usage. No matter how complex or convoluted a charging scenario could be, it was always billable and virtually nothing slipped through that the net. We used to joke that nobody...
Posted by Rui Paiva
The never-ending pressure on CSPs to expand and improve network coverage, transform operational and business support systems, provide improved security and continuously add features and applications for customers is starting to take its toll. Add to this the pressure to reduce costs, often ...
Posted by Chun-ling Woon
For many mobile operators LTE is a new start. LTE is truly the next generation of infrastructure. LTE makes the public network an IP network and all traffic becomes data. On the one hand, an all-IP network should simplify operations and eliminate some of the OSS silos that have been built up over th...
