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  • Ali Durmus

    Facing Front-Line Fatigue

    Posted September 23, 2013 by Ali Durmus

    Supporting the number and variety of mobile devices, unique product configurations, applications, and the volume of problems those create is overwhelming support staff.  As complexity increases, so does the customer frustration factor, resulting in more calls to customer care. Continuous traini...

  • Nanda Kumar

    Fear and loathing of system changes

    Posted September 6, 2013 by Nanda Kumar

    We all know we are in the middle of a Digital Revolution that is deeply transforming our lives and opens new growth opportunities. The rules of this new ‘Digital World’ are not yet written; we are all in the process of shaping the change aggressively while challenging the status quo. &n...

  • Rui Paiva

    Happy Customers, happy companies, happy people …

    Posted August 27, 2013 by Rui Paiva

    When an enterprise talks about operational efficiency it usually refers to the processes it undertakes to operate smoothly.   Those that continue to operate efficiently and remain profitable over time know they have to keep reviewing those processes constantly and continuously, but this is no...

  • Ali Durmus

    Ready to Launch

    Posted August 20, 2013 by Ali Durmus

    Although operators have always had a product lifecycle, they have not always adopted a product mindset. The commoditization and regulation of bandwidth and access means that operators need to become elite retailers of connected products. Connectivity is a wholesale product and the only way to increa...

  • Nanda Kumar

    Connected to my car

    Posted August 9, 2013 by Nanda Kumar

    Intel says that the connected car is already the third fastest growing technological device sector after phones and tablets. By the end of 2014, every new, big brand vehicle on sale will offer some sort of connectivity. But what does this really mean, and who will benefit most?   Starting w...

  • Ali Durmus

    Changing the Channel

    Posted July 19, 2013 by Ali Durmus

    The market for connected products and services is fiercely competitive. Regardless of geography or product, competitors are everywhere and there is a growing need for operators to align themselves with retail and consumer business partners. That translates to sales channels. Retail outlets, contact ...

  • Rob Smith

    Why 4G is an ideal opportunity to target businesses

    Posted July 16, 2013 by Rob Smith

    The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...

  • Vladimir Mitrasinovic

    Delivering Differentiation

    Posted July 4, 2013 by Vladimir Mitrasinovic

    How to stand out in a crowded and cost-conscious market Under pressure from investors, communications service providers (CSPs) face a tough call. As competition ramps up, many CSPs are in danger of seeing their revenues and profits squeezed. Should they pursue market share or cut costs? Or can they...

  • Nanda Kumar

    A marriage made in heaven?

    Posted July 1, 2013 by Nanda Kumar

    In my blog last month I mentioned that many people were not aware that all international payments, even those originating from mobile networks, all have to go through the banking system at some stage to comply with stringent laws around international money movements and anti-money laundering.  ...

  • Cato Rasmussen

    Revenue is Vanity..Margin Is Sanity

    Posted June 27, 2013 by Cato Rasmussen

    ....Cash Is King   ARPU is a term still used in our industry. What if that ARPU is generated on a visited network, how good is the margin? Hence, how good a measure is ARPU in todays market?.....   …..As we all know margin from traffic revenue is eroding. In the fast moving cons...

  • Rui Paiva

    Capital Spending Assured

    Posted June 21, 2013 by Rui Paiva

    I was very proud to host our company’s 8th annual worldwide user group meeting in Braga/Guimarães, Portugal recently.   This milestone for WeDo Technologies was not just about attracting more than 60 operators from 40 countries but hearing about to the experiences they brought wi...

  • Chun-ling Woon

    Implementing a Single Point of Configuration Includes Billing

    Posted June 17, 2013 by Chun-ling Woon

    Billing may be functionally separate from provisioning and assurance, but the configuration of billing is an important part of fulfillment. Billing configuration used to be easy – start on this day, stop on that day, or change to a new pricing plan. Needless to say, billing isn’t what it...

  • Matt Hooper

    We’re still in shock! Customer data and the SME conundrum

    Posted June 14, 2013 by Matt Hooper

    You might have seen a story appearing in the press recently, which reported that a UK SME (Small Medium Enterprise) customer was hit with a gigantic bill of over £163,000.   Although the network operator had agreed to waive the bill, they continued to send out requests for payment more ...

  • Nanda Kumar

    Real-time payments heating up - but who is hottest?

    Posted May 29, 2013 by Nanda Kumar

    I was drawn to a story on the Bank Systems & Technology website claiming that real-time payments offer financial institutions the chance to build customer loyalty. It claimed that consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to ...

  • Chun-ling Woon

    Deploying Cloud? Don’t Ignore the Catalog

    Posted May 2, 2013 by Chun-ling Woon

    Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs...