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  • Social Media and a Sales Revolution

    Posted November 21, 2013 by Roddy Millar

    Key Concept Technology, and especially social media such as Facebook and LinkedIn, has fuelled an ‘always on’ culture. The pervasiveness of social media is fundamentally altering the methods through which buyers and sellers interact - salespeople feel obliged to respond immediately to c...

  • The Case for Crowdsourcing Business Protection

    Posted November 18, 2013 by Tal Eisner

    Crowdsourcing underpins some of the most successful businesses in the digital economy - Google's search rankings are essentially a product of crowdsourcing, as are Amazon's product recommendations. Even Apple crowdsources apps for its phenomenally successful devices and then uses the wisdom of crowd...

  • Is risk clouding judgement?

    Posted November 18, 2013 by Rui Paiva

    With so much talk of cloud and everything-as-a-service these days it’s not surprising that many IT/IS managers are throwing their hands up in despair.   Should I or shouldn’t I ? How do I go about it ? What are the risks ? Who should I partner with ? Is my job on the line ? &...

  • Teenage Kicks for the Internet Generation

    Posted November 1, 2013 by Rob Smith

    I’m not that ancient (pre-middle aged I’d like to think) but like many in this industry my teenage years were very different to those of my kids. Their choices are Apple vs. Google or PS4 vs. Xbox One. Mine/ours were… well, they weren’t like that. And for communication servi...

  • Partner or perish!

    Posted October 29, 2013 by Ali Durmus

    One area that has become increasingly more relevant for Communications Service Providers (CSPs) of late is partner management. The disruptive digital explosion has forced them to seek out new digital service providers (DSPs) to meet the growing demand for services they don’t have or may even u...

  • Connecting ‘things’ is not enough

    Posted October 15, 2013 by Nanda Kumar

    If you haven’t heard already everything that can be connected to ‘Internet of Things’ will be. That very same IOT, as it has become affectionately known, will become so pervasive that it will allow us (and machines) to do things we never would have dreamt of a few years back. &nbs...

  • The big, big data opportunity

    Posted October 15, 2013 by Alon Aginsky

    The latest round of financial results highlights the painful squeeze being faced by communications service providers (CSPs). In many markets, voice and messaging revenues are being eroded by over-the-top alternatives, while regulators are mandating cuts in mobile termination rates. Competitive an...

  • Superfast broadband in the sky?

    Posted October 4, 2013 by Rob Smith

    Recently there’s been a lot of news and debate around ‘Wi-Fi in the sky’ – can it rival the service that consumers experience on the ground, and is it close to becoming ubiquitous? With recent developments we’re certainly a step closer.   Ofcom recently appeared ...

  • Why is Big Data so Big?

    Posted September 25, 2013 by Rui Paiva

    What ever happened to simple Data Analytics and Business Intelligence?   Today it’s all about Big Data, but what is all the fuss really about?   The key lies in Wikipedia’s definition that “Big Data is the term for a collection of data sets so large and comp...

  • Facing Front-Line Fatigue

    Posted September 23, 2013 by Ali Durmus

    Supporting the number and variety of mobile devices, unique product configurations, applications, and the volume of problems those create is overwhelming support staff.  As complexity increases, so does the customer frustration factor, resulting in more calls to customer care. Continuous traini...