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  • Why 4G is an ideal opportunity to target businesses

    Posted July 16, 2013 by Rob Smith

    The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...

  • Delivering Differentiation

    Posted July 4, 2013 by Vladimir Mitrasinovic

    How to stand out in a crowded and cost-conscious market Under pressure from investors, communications service providers (CSPs) face a tough call. As competition ramps up, many CSPs are in danger of seeing their revenues and profits squeezed. Should they pursue market share or cut costs? Or can they...

  • A marriage made in heaven?

    Posted July 1, 2013 by Nanda Kumar

    In my blog last month I mentioned that many people were not aware that all international payments, even those originating from mobile networks, all have to go through the banking system at some stage to comply with stringent laws around international money movements and anti-money laundering.  ...

  • Revenue is Vanity..Margin Is Sanity

    Posted June 27, 2013 by Cato Rasmussen

    ....Cash Is King   ARPU is a term still used in our industry. What if that ARPU is generated on a visited network, how good is the margin? Hence, how good a measure is ARPU in todays market?.....   …..As we all know margin from traffic revenue is eroding. In the fast moving cons...

  • Capital Spending Assured

    Posted June 21, 2013 by Rui Paiva

    I was very proud to host our company’s 8th annual worldwide user group meeting in Braga/Guimarães, Portugal recently.   This milestone for WeDo Technologies was not just about attracting more than 60 operators from 40 countries but hearing about to the experiences they brought wi...

  • Implementing a Single Point of Configuration Includes Billing

    Posted June 17, 2013 by Chun-ling Woon

    Billing may be functionally separate from provisioning and assurance, but the configuration of billing is an important part of fulfillment. Billing configuration used to be easy – start on this day, stop on that day, or change to a new pricing plan. Needless to say, billing isn’t what it...

  • We’re still in shock! Customer data and the SME conundrum

    Posted June 14, 2013 by Matt Hooper

    You might have seen a story appearing in the press recently, which reported that a UK SME (Small Medium Enterprise) customer was hit with a gigantic bill of over £163,000.   Although the network operator had agreed to waive the bill, they continued to send out requests for payment more ...

  • Real-time payments heating up - but who is hottest?

    Posted May 29, 2013 by Nanda Kumar

    I was drawn to a story on the Bank Systems & Technology website claiming that real-time payments offer financial institutions the chance to build customer loyalty. It claimed that consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to ...

  • Deploying Cloud? Don’t Ignore the Catalog

    Posted May 2, 2013 by Chun-ling Woon

    Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs...

  • Customer Experience Mashup

    Posted May 1, 2013 by Rui Paiva

    It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream.   I don’t mean to sound negative but previous attempts to make the network, business support systems and...

  • Monetising cloud/OTT services – agility still the top priority

    Posted April 29, 2013 by Rob Smith

    There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op...

  • Customer Experience is becoming King

    Posted April 26, 2013 by Vladimir Mitrasinovic

    Telefónica’s strategy highlights how customer experience is rising up telcos’ agenda   As telecoms markets across the world become increasingly competitive, customer experience is the new buzzword. But it isn’t just talk. Aiming to build deeper, stronger relationships...

  • The Next Battleground

    Posted April 16, 2013 by Nanda Kumar

    I used to be in awe of the telecoms industry’s ability to rate complex voice calls, diverse content and disparate data usage. No matter how complex or convoluted a charging scenario could be, it was always billable and virtually nothing slipped through that the net. We used to joke that nobody...

  • Assuring services now in the spotlight

    Posted April 3, 2013 by Rui Paiva

    The never-ending pressure on CSPs to expand and improve network coverage, transform operational and business support systems, provide improved security and continuously add features and applications for customers is starting to take its toll.   Add to this the pressure to reduce costs, often ...

  • To Monetize LTE Let the Catalog Lead

    Posted March 25, 2013 by Chun-ling Woon

    For many mobile operators LTE is a new start. LTE is truly the next generation of infrastructure. LTE makes the public network an IP network and all traffic becomes data. On the one hand, an all-IP network should simplify operations and eliminate some of the OSS silos that have been built up over th...