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  • Early ‘connected car’ technology was centred on location tracking and the vehicle monitoring its own systems and sending any anomalies back to base for processing. Getting a warning about a flat tyre or imminent flat battery was great, but hardly provided more than what was already displ...
  • Posted by Rui Paiva - 4,774 views
    It is said that once you get used to something it is quite difficult to change … and when it comes to computing and mobile phones the theory definitely holds water. For those that started with early personal computers WordStar was the choice for word processing and VisiCalc for spreadsheets....
  • In the next decade, the utilities sector will change beyond recognition. As governments attempt to curb climate change and rising fuel bills, energy companies are increasingly having to work with their customers to make more efficient use of electricity and gas. As well as supplying energy, utiliti...
  • Posted by Ali Durmus - 2,411 views
    In this era of ‘big data’ IT departments are coming out with many, sometimes novel, ideas to justify the business case for investment. It was probably easier in the heady days of data warehouses because records had to be stored for long periods due to regulation. Marketing departments we...
  • Posted by Alon Aginsky - 5,142 views
    Telecoms markets across the globe are in a state of upheaval. Traditional telco services are rapidly being commoditized, prompting operators to try and differentiate themselves by offering new services and new bundles, underpinned by new business and billing models. Although rolling out new service...
  • In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and wi...
  • Posted by Nanda Kumar - 25,106 views
    Consumers, ever-conscious of the cost of roaming and the limitations of capped data plans, are embracing alternative means of access to the internet from their multiple devices. As a result, mobile network operators (MNOs) may be the worst affected financially. The appearance, adoption and growth o...
  • Posted by Ali Durmus - 12,500 views
    Communications service providers (CSPs), particularly those operating mobile networks, appear to have embarked on a mass introduction of new products and services. However, they are not always geared for what this involves and many are finding that lack of planning and preparedness is costing them d...
  • Posted by Rui Paiva - 22,783 views
    Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly obsessed with anything and everything that it thinks may 'enhance' the user experience. It started l...
  • Facing Front-Line Fatigue

    Posted September 23, 2013 by Ali Durmus

    Supporting the number and variety of mobile devices, unique product configurations, applications, and the volume of problems those create is overwhelming support staff.  As complexity increases, so does the customer frustration factor, resulting in more calls to customer care. Continuous traini...

  • Fear and loathing of system changes

    Posted September 6, 2013 by Nanda Kumar

    We all know we are in the middle of a Digital Revolution that is deeply transforming our lives and opens new growth opportunities. The rules of this new ‘Digital World’ are not yet written; we are all in the process of shaping the change aggressively while challenging the status quo. &n...

  • Happy Customers, happy companies, happy people …

    Posted August 27, 2013 by Rui Paiva

    When an enterprise talks about operational efficiency it usually refers to the processes it undertakes to operate smoothly.   Those that continue to operate efficiently and remain profitable over time know they have to keep reviewing those processes constantly and continuously, but this is no...

  • Ready to Launch

    Posted August 20, 2013 by Ali Durmus

    Although operators have always had a product lifecycle, they have not always adopted a product mindset. The commoditization and regulation of bandwidth and access means that operators need to become elite retailers of connected products. Connectivity is a wholesale product and the only way to increa...

  • Connected to my car

    Posted August 9, 2013 by Nanda Kumar

    Intel says that the connected car is already the third fastest growing technological device sector after phones and tablets. By the end of 2014, every new, big brand vehicle on sale will offer some sort of connectivity. But what does this really mean, and who will benefit most?   Starting w...

  • Changing the Channel

    Posted July 19, 2013 by Ali Durmus

    The market for connected products and services is fiercely competitive. Regardless of geography or product, competitors are everywhere and there is a growing need for operators to align themselves with retail and consumer business partners. That translates to sales channels. Retail outlets, contact ...

  • Why 4G is an ideal opportunity to target businesses

    Posted July 16, 2013 by Rob Smith

    The launch of the UK’s first LTE (or 4G) network – introduced by operator EE – has prompted myriad discussions on how it can best be deployed and monetised. Assisted by actor Kevin Bacon, much of the launch hype was centred on the everyday consumer and more accurately, how much qui...

  • Delivering Differentiation

    Posted July 4, 2013 by Vladimir Mitrasinovic

    How to stand out in a crowded and cost-conscious market Under pressure from investors, communications service providers (CSPs) face a tough call. As competition ramps up, many CSPs are in danger of seeing their revenues and profits squeezed. Should they pursue market share or cut costs? Or can they...

  • A marriage made in heaven?

    Posted July 1, 2013 by Nanda Kumar

    In my blog last month I mentioned that many people were not aware that all international payments, even those originating from mobile networks, all have to go through the banking system at some stage to comply with stringent laws around international money movements and anti-money laundering.  ...

  • Revenue is Vanity..Margin Is Sanity

    Posted June 27, 2013 by Cato Rasmussen

    ....Cash Is King   ARPU is a term still used in our industry. What if that ARPU is generated on a visited network, how good is the margin? Hence, how good a measure is ARPU in todays market?.....   …..As we all know margin from traffic revenue is eroding. In the fast moving cons...