Telecom Blogs - Best thoughts leaders of the Telecom Industry

Featured Blogs

  • Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June.   Featuring experts from leading communications ser...
  • Posted by Max Speur - 65 views
    Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c...
  • In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...
  • Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...
  • Posted by Dror Eshet - 1,219 views
    Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...
  • The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...
  • BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.   I know we have been talking about transformatio...
  • Posted by Aslan Dogan - 24,421 views
    Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time. Almost all retail or customer fa...
  • Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont...
  • Posted by Nanda Kumar - 6,549 views
    We have recently seen a sizable market haul made by wearable devices, primarily focused around fitness and wellbeing of the wearer, but the situation may not be as ‘healthy’ as it first seems.   Even though the wearers may have experienced the benefits of their body functions an...
  • Does the 'small stuff' matter?

    Posted January 22 by Rui Paiva

    Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly obsessed with anything and everything that it thinks may 'enhance' the user experience. It started l...

  • Why DPI Analysis is Essential for Detecting Data & IP Fraud

    Posted January 21 by Dror Eshet

    As telcos transition to more Data & IP services, it’s revolutionizing the fraud management practice. Look at it from the criminal’s point of view.  Up to now, fraudsters have been making money on relatively traditional and expensive services like international or long distance voic...

  • Optimize to survive

    Posted January 14 by Dave Labuda

    Communication service providers may have mastered the art of charging and billing as a mechanism for generating revenue, but they have constantly failed to master the art of maximizing income.   From the era of monopolistic PTTs was borne the concept that voice calls and messaging could be pr...

  • Recycling silos

    Posted January 6 by Ali Durmus

    The telecommunications industry is often criticised because it is made up of many silos that act as independent business entities despite being part of one corporation. There are many reasons things have evolved this way but in today's customer centric marketplace it can be a major hindrance.  ...

  • You can do what with a bicycle wheel?

    Posted December 30, 2013 by Nanda Kumar

    Our current obsession with privacy, or lack of it (that the press has been highlighting), may be short-lived as we start to see the benefits of sharing personal data across different ecosystems. You are probably already aware of in-car monitoring systems insurance companies are pushing that record ...

  • How Cable Operators can Counterattack

    Posted December 16, 2013 by Alon Aginsky

    For cable operators, the world has changed dramatically in the past decade. They can no longer rely on a stable revenue stream from television subscriptions: Competition from telecom operator's IPTV services and over-the-top services, together with regulated and low-cost broadcast services, is erodi...

  • Co-opting co-operation

    Posted December 1, 2013 by Nanda Kumar

    There seems to be an inordinate amount of discussion around collaboration and partnering in this digital era, but finding examples of true collaboration are not that easy. Like they say, talk is cheap, but establishing and keeping good partnerships is certainly not.   While telcos continue to...

  • Innovation procrastination

    Posted November 30, 2013 by Ali Durmus

    Communication service providers (CSPs) are often criticised for not being innovative, but that should hardly be surprising. For years they have had to cut costs and concentrate on core investments like network and IT, reduce headcount, and concentrate on getting and keeping customers mainly through ...

  • Harnessing the Growth Potential of Big Data: Why the CEO Must T

    Posted November 21, 2013 by Roddy Millar

    Big Data has recently gained lots of hype, prompting organizations to consider the best ways to utilize it. In this Idea, researchers suggest the responsibility lies not within IT departments, as is typically assumed; rather, CEOs need to take charge of understanding, exploring and exploiting the op...

  • Social Media and a Sales Revolution

    Posted November 21, 2013 by Roddy Millar

    Key Concept Technology, and especially social media such as Facebook and LinkedIn, has fuelled an ‘always on’ culture. The pervasiveness of social media is fundamentally altering the methods through which buyers and sellers interact - salespeople feel obliged to respond immediately to c...