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  • Paul Vedam

    Customer experience: an unfulfilled promise

    Posted July 17, 2014 by Paul Vedam

    In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...

  • Efrat Nissimov

    Hadoop - A Big Data Breakthrough

    Posted July 16, 2014 by Efrat Nissimov

    Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...

  • Dror Eshet

    Credit Muling fraud

    Posted July 15, 2014 by Dror Eshet

    Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...

  • Martin Creaner

    Delivering the Digital Economy

    Posted July 11, 2014 by Martin Creaner

    The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...

  • Dave Labuda

    You say you want a revolution?

    Posted July 9, 2014 by Dave Labuda

    BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.   I know we have been talking about transformatio...

  • Aslan Dogan

    Sweet dreams are made of this

    Posted July 2, 2014 by Aslan Dogan

    Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time.   Almost all retail or cus...

  • Ali Durmus

    Why wearables will need regulating

    Posted June 27, 2014 by Ali Durmus

    Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont...

  • Nanda Kumar

    Wearables

    Posted June 27, 2014 by Nanda Kumar

    We have recently seen a sizable market haul made by wearable devices, primarily focused around fitness and wellbeing of the wearer, but the situation may not be as ‘healthy’ as it first seems.   Even though the wearers may have experienced the benefits of their body functions an...

  • Raul Azevedo

    Fraud has strength in numbers

    Posted June 23, 2014 by Raul Azevedo

    Fraud is one of those things that you don’t hear much about these days. Other less ominous online crimes like hacking and identity theft seem to get a lot more press. Yet fraud continues to plague all communications service providers around the world. Those perpetrating fraud are constantly ...

  • Dave Labuda

    BSS transformation is over – fact or fiction?

    Posted June 10, 2014 by Dave Labuda

    BSS transformation as we know it is over – bold statement or fact of life?   It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. This is primaril...

  • Efrat Nissimov

    Why the world isn’t flat (rate)

    Posted June 6, 2014 by Efrat Nissimov

    The telecoms industry is in a state of flux. Communications service providers (CSPs) need to invest heavily in new high-speed networks to meet soaring demand for data traffic. Yet, in many markets, CSPs’ revenues are declining as prices come under pressure from intense competition and regulato...

  • Alon Aginsky

    The Right Timing for Revenue Assurance

    Posted May 13, 2014 by Alon Aginsky

    Guy Maidan, Head of partner business development for Amdocs’ Revenue Management Business Unit, outlines how to ensure that implementation of new billing and charging systems will help maximize revenue and margin, and prevent revenue leakage, resulting in increased service provider satisfaction...

  • Ali Durmus

    Marketing means big data

    Posted May 12, 2014 by Ali Durmus

    There is no doubt as to the potential value that big data can bring enterprises but some are still grappling with the business case to justify the investment. Calculating the return on investment (ROI) on big data can be likened to sticking a finger in the air to determine which way the wind is blow...

  • Dave Labuda

    Deploying market efficiency in telecom

    Posted May 9, 2014 by Dave Labuda

    As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers. Yes, it may be hard for some to believe that other industries a...

  • Rui Paiva

    Assuring Assurance

    Posted May 1, 2014 by Rui Paiva

    I read with interest a blog written by industry pundit (and MC at our next Worldwide User Group meeting in May), Tony Poulos, where he felt that the telecoms industry and service providers in general, were ill prepared for the inevitable onslaught of risk that digital services would bring. He was t...