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  • The Right Timing for Revenue Assurance

    Posted May 13 by Alon Aginsky

    Guy Maidan, Head of partner business development for Amdocs’ Revenue Management Business Unit, outlines how to ensure that implementation of new billing and charging systems will help maximize revenue and margin, and prevent revenue leakage, resulting in increased service provider satisfaction...

  • Marketing means big data

    Posted May 12 by Ali Durmus

    There is no doubt as to the potential value that big data can bring enterprises but some are still grappling with the business case to justify the investment. Calculating the return on investment (ROI) on big data can be likened to sticking a finger in the air to determine which way the wind is blow...

  • Deploying market efficiency in telecom

    Posted May 9 by Dave Labuda

    As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers. Yes, it may be hard for some to believe that other industries a...

  • Assuring Assurance

    Posted May 1 by Rui Paiva

    I read with interest a blog written by industry pundit (and MC at our next Worldwide User Group meeting in May), Tony Poulos, where he felt that the telecoms industry and service providers in general, were ill prepared for the inevitable onslaught of risk that digital services would bring. He was t...

  • Barista banking

    Posted April 28 by Nanda Kumar

    It seems everybody wants to get into the mobile payments space, but after some lacklustre attempts and the occasional monumental failure, you have to ask why. Isis - the US-based NFC-based mobile commerce network spearheaded by Verizon Wireless, AT&T Mobile and T-Mobile US seems to come and go in s...

  • What’s behind the current connected car craze?

    Posted March 25 by Nanda Kumar

    Early ‘connected car’ technology was centred on location tracking and the vehicle monitoring its own systems and sending any anomalies back to base for processing. Getting a warning about a flat tyre or imminent flat battery was great, but hardly provided more than what was already displ...

  • Loyalty breeds disruption

    Posted March 24 by Rui Paiva

    It is said that once you get used to something it is quite difficult to change … and when it comes to computing and mobile phones the theory definitely holds water. For those that started with early personal computers WordStar was the choice for word processing and VisiCalc for spreadsheets....

  • Time for Smarter, Stronger Utilities

    Posted March 12 by Alon Aginsky

    In the next decade, the utilities sector will change beyond recognition. As governments attempt to curb climate change and rising fuel bills, energy companies are increasingly having to work with their customers to make more efficient use of electricity and gas. As well as supplying energy, utiliti...

  • What next, social CRM?

    Posted March 11 by Ali Durmus

    In this era of ‘big data’ IT departments are coming out with many, sometimes novel, ideas to justify the business case for investment. It was probably easier in the heady days of data warehouses because records had to be stored for long periods due to regulation. Marketing departments we...

  • Carving out a Competitive Edge

    Posted March 6 by Eedo Lifshitz

    As the competitive intensity of the utilities sector rises, Eedo Lifshitz, AVP of Business Development and Utilities’ Solutions at cVidya, explains how the right sales performance management solution can help an energy supplier win market share, while cutting costs. In many markets, ongoing d...