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  • Nanda Kumar

    Things are not always as they SIM

    Posted October 31, 2014 by Nanda Kumar

    Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...

  • Max Speur

    It’s all about SME

    Posted October 16, 2014 by Max Speur

    CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved.   The first thing is to change...

  • Kent McNeil

    OSS Evolution – Federated OSS

    Posted October 10, 2014 by Kent McNeil

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • Dave Labuda

    When does a D beat a C?

    Posted October 9, 2014 by Dave Labuda

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • Ali Durmus

    The ultimate mobile device?

    Posted October 1, 2014 by Ali Durmus

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...

  • Nanda Kumar

    Next generation is here, but are we listening to them?

    Posted September 29, 2014 by Nanda Kumar

    You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...

  • Cato Rasmussen

    Listen to the Customer, an idea from the past

    Posted September 25, 2014 by Cato Rasmussen

    At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers. We spend time and money on NPS (Net Promoter Score), Surveys etc.   This led me to think, when did I last get a survey from Google, iTunes, Amazon, Facebook, Twitter or Alib...

  • Paul Vedam

    The service provider kitchen is in a mess!

    Posted September 24, 2014 by Paul Vedam

    If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...

  • Rui Paiva

    Why three is a crowd

    Posted September 19, 2014 by Rui Paiva

    When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers.   It would be foolish to generalize but, for the purposes of this blog, I need to.   The big ...

  • Ali Durmus

    Is BSS virtually there?

    Posted September 8, 2014 by Ali Durmus

    We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake?   Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...

  • Nanda Kumar

    iPhone, iPad meet iBM

    Posted September 4, 2014 by Nanda Kumar

    If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it.   IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...

  • Jason  Lane-Sellers

    Fraud Management Hot Buttons

    Posted August 27, 2014 by Jason Lane-Sellers

    It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA.   The biggest concerns were aroun...

  • Paul Vedam

    The plight of the CSR

    Posted August 26, 2014 by Paul Vedam

    The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...

  • Martin Creaner

    The 'Transformation of Economics'

    Posted August 18, 2014 by Martin Creaner

    The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...

  • Dave Labuda

    Why ‘Candy’ Will ‘Crush’ AYCE Business Models

    Posted August 18, 2014 by Dave Labuda

    As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...