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  • What next, social CRM?

    Posted March 11 by Ali Durmus

    In this era of ‘big data’ IT departments are coming out with many, sometimes novel, ideas to justify the business case for investment. It was probably easier in the heady days of data warehouses because records had to be stored for long periods due to regulation. Marketing departments we...

  • Carving out a Competitive Edge

    Posted March 6 by Eedo Lifshitz

    As the competitive intensity of the utilities sector rises, Eedo Lifshitz, AVP of Business Development and Utilities’ Solutions at cVidya, explains how the right sales performance management solution can help an energy supplier win market share, while cutting costs. In many markets, ongoing d...

  • The Art of Transformation

    Posted February 14 by Alon Aginsky

    Telecoms markets across the globe are in a state of upheaval. Traditional telco services are rapidly being commoditized, prompting operators to try and differentiate themselves by offering new services and new bundles, underpinned by new business and billing models. Although rolling out new service...

  • Making Sponsored Data Successful

    Posted February 11 by Amit Daniel

    The rapid rise in mobile data traffic is recasting the telecoms industry and its longstanding business models. As they withdraw unlimited mobile data plans, mobile operators are seeing opportunities to earn traffic revenues upstream, as well as downstream.A recent announcement by AT&T poin...

  • Let's get rid of unprofitable subscribers...but first....

    Posted February 11 by Gadi Solotorevsky

    In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and wi...

  • HOT Warms Up for More Triple Play Services & Revenue Assurance

    Posted February 10 by Alon Aginsky

    Guest post by Kobi Shitrit, Head of Revenue Assurance, HOT (Israel)   When I was asked to share my perspective with the wider RA community, I hesitated at first because my background in revenue assurance is relatively short.   Actually when we formed the RA team at HOT two years ago, we ...

  • Cloud-sourcing security

    Posted February 10 by Nanda Kumar

    Consumers, ever-conscious of the cost of roaming and the limitations of capped data plans, are embracing alternative means of access to the internet from their multiple devices. As a result, mobile network operators (MNOs) may be the worst affected financially. The appearance, adoption and growth o...

  • Swisscom on M2M - Guest Blog by Theodora Simeonidis-Orenstein

    Posted February 4 by Alon Aginsky

    Swisscom on M2M: Promising Business, Ecosystem Maze, and Assurance Challenge   Guest Post by Theodora Simeonidis-Orenstein, Revenue Assurance Manager at Swisscom Once in a decade, a service comes along that truly revolutionizes the telecom business. Swisscom believes that M2M (machine...

  • PLM provides profits

    Posted January 31 by Ali Durmus

    Communications service providers (CSPs), particularly those operating mobile networks, appear to have embarked on a mass introduction of new products and services. However, they are not always geared for what this involves and many are finding that lack of planning and preparedness is costing them d...

  • Does the 'small stuff' matter?

    Posted January 22 by Rui Paiva

    Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly obsessed with anything and everything that it thinks may 'enhance' the user experience. It started l...