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  • Rui Paiva

    CEOs seeing red

    Posted January 9 by Rui Paiva

    CEOs have been getting a lot of press recently. It’s not surprising really as they are the ones ultimately responsible for a company’s performance and are accountable to both stakeholders and staff alike.   Forbes launched the opening salvo against wanton CEOs by saying, “ac...

  • Ali Durmus

    Planning for 2015? Look back at 2014!

    Posted December 19, 2014 by Ali Durmus

    Trying to guess trends in the telecoms industry for the coming year may be trendy, but looking back at 2014 and what we got right and wrong may actually be of greater value.   Last January I highlighted the need for Communications Service Providers to better manage the rollout of new produc...

  • Efrat Nissimov

    Shining a Light on Darknets

    Posted December 16, 2014 by Efrat Nissimov

    If you really want to understand the security and fraud threats to the digital economy, you need to visit a darknet. Although they sound like some shadowy society in a science fiction movie, darknets are very real.    Co-existing with the public Internet, darknets are essentially private...

  • Ali Durmus

    Governments and social media – what gives?

    Posted December 12, 2014 by Ali Durmus

    Involvement in social networking has exploded in recent years and the take up has certainly not been restricted to developing economies. In fact, exponential growth in social media follows wherever Internet access is created, with emerging economies leading the charge.   Analysts may wish to ...

  • Alon Aginsky

    To ProTect™ and Serve

    Posted December 8, 2014 by Alon Aginsky

    Francois Grandbois, Senior Program Manager, Finance Systems Delivery, at Bell Canada explains why Canada’s leading telco employs cVidya’s ProTect on-going services solution for Revenue Assurance   As Canada’s largest communications company, Bell Canada provides a wide range ...

  • Nanda Kumar

    Can simplicity and style secure the customer?

    Posted November 26, 2014 by Nanda Kumar

    Very few predicted when Apple Pay was announced that it would turn the payments market on its head and, yet despite attempts by US retailers to curb its popularity, it is already making its presence felt.   The plethora of mobile payments initiatives launched over the past three years have ha...

  • Dave Labuda

    It’s not easy being green (field)

    Posted November 26, 2014 by Dave Labuda

    Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...

  • Tony Sceales

    Opening Pandora’s box – how much choice is too much?

    Posted November 11, 2014 by Tony Sceales

    To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions.   Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer.     Ch...

  • Katia  Gonzalez Gutierrez

    An Early Warning System

    Posted November 4, 2014 by Katia Gonzalez Gutierrez

    As the second largest wholesale carrier of voice calls in the world, BICS has its finger on the pulse of the international telecoms industry. With 100 points of presence in 55 cities in 30 countries, BICS monitors traffic flows across the globe in real-time.   Our international perspective gi...

  • Rui Paiva

    Praying may not be the best security option!

    Posted October 31, 2014 by Rui Paiva

    It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry?   That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...

  • Nanda Kumar

    Things are not always as they SIM

    Posted October 31, 2014 by Nanda Kumar

    Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...

  • Max Speur

    It’s all about SME

    Posted October 16, 2014 by Max Speur

    CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved.   The first thing is to change...

  • Kent McNeil

    OSS Evolution – Federated OSS

    Posted October 10, 2014 by Kent McNeil

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • Dave Labuda

    When does a D beat a C?

    Posted October 9, 2014 by Dave Labuda

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • Ali Durmus

    The ultimate mobile device?

    Posted October 1, 2014 by Ali Durmus

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...