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  • Paul Vedam

    The plight of the CSR

    Posted August 26, 2014 by Paul Vedam

    The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...

  • Martin Creaner

    The 'Transformation of Economics'

    Posted August 18, 2014 by Martin Creaner

    The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...

  • Dave Labuda

    Why ‘Candy’ Will ‘Crush’ AYCE Business Models

    Posted August 18, 2014 by Dave Labuda

    As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...

  • Gadi Solotorevsky

    Top 3 Insights from the TM Forum Revenue Assurance Survey

    Posted August 12, 2014 by Gadi Solotorevsky

    Okay, I confess I’m bit late. It’s a busy time, with many new and interesting things going on, (but I’ll write about that in another post). So I apologize, I still haven’t published my traditional Top 3 insights into this year’s Revenue Assurance Survey results that the...

  • Nanda Kumar

    Are you thinking what I’m thinking?

    Posted August 1, 2014 by Nanda Kumar

    A recent reading of ‘The Future of the Mind’ by Michio Kaku set alarm bells ringing for me. Kaku is convinced that the mysteries of the mind will be mysteries no more.   He tells us we will soon be manipulating the ‘stuff of consciousness’ with the same acuity we push ...

  • Ali Durmus

    Monetization or optimization?

    Posted July 29, 2014 by Ali Durmus

    In recent times there has been an inordinate amount of discussion in the telecoms’ sector about monetization. This is not just about making money, it’s more about finding ways to generate revenue from new sources and seeing how best to maximize revenue from traditional ones as well. Whi...

  • Amit Daniel

    Turning big data into business value

    Posted July 24, 2014 by Amit Daniel

    Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June.   Featuring experts from leading communications ser...

  • Max Speur

    Forget SME not!

    Posted July 24, 2014 by Max Speur

    Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c...

  • Paul Vedam

    Customer experience: an unfulfilled promise

    Posted July 17, 2014 by Paul Vedam

    In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...

  • Efrat Nissimov

    Hadoop - A Big Data Breakthrough

    Posted July 16, 2014 by Efrat Nissimov

    Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...

  • Dror Eshet

    Credit Muling fraud

    Posted July 15, 2014 by Dror Eshet

    Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...

  • Martin Creaner

    Delivering the Digital Economy

    Posted July 11, 2014 by Martin Creaner

    The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...

  • Dave Labuda

    You say you want a revolution?

    Posted July 9, 2014 by Dave Labuda

    BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.   I know we have been talking about transformatio...

  • Aslan Dogan

    Sweet dreams are made of this

    Posted July 2, 2014 by Aslan Dogan

    Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time.   Almost all retail or cus...

  • Ali Durmus

    Why wearables will need regulating

    Posted June 27, 2014 by Ali Durmus

    Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont...