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Featured Blogs

  • Chun-ling Woon

    In search of the right telco CRM

    8,506 views - Posted 16 November 2015 by Chun-ling Woon CEO - Etiya International

    Telecoms operators are in a category of their own when it comes to customer experience and support. They often have millions of private and business customers, for a start, and customers are their most valuable assets. They also have to combine “legacy” systems with newer technology and ...

  • Mounir Ladki

    Future 5G Networks

    32,606 views - Posted 10 November 2015 by Mounir Ladki President and CTO - MYCOM OSI

    5G, the next generation standard of mobile communications has entered into its initial requirements definition and research phase with commercial deployments expected to start around 2020. 5G will not just be an improvement to current mobile technologies, 4G/LTE, it is supposed to become de-facto st...

  • Rui Paiva

    Fighting fraud like fighting forest fires

    6,018 views - Posted 2 November 2015 by Rui Paiva CEO - WeDo Technologies

    I recently had the great pleasure of meeting senior fraud management experts from the major US network operators at the WeDo Conference held in Washington, DC, but what they had to say about fraudulent activities on networks around the world was most concerning.   They were all active in the ...

  • Nanda Kumar

    IoT - going into battle without bearing the standard

    22,144 views - Posted 30 October 2015 by Nanda Kumar CEO - Suntec Business Solutions

    In my last posting I touched on the difficulties that are being encountered with the rush to then Internet of Things (IoT). I highlighted the fact that all the scenarios outlined were possible now and the fact that we often pursue new technology objectives, usually for commercial reasons, without ca...

  • Paul Vedam

    Brokering in the technology selection process

    10,792 views - Posted 30 October 2015 by Paul Vedam President & CEO - TIERONE

    Continuing the theme from last time, this is the challenge faced by service providers: how do they get access to the right technology? How do they find the non-legacy technology or the innovative solutions that have not yet become widely known?   This is an issue that concerns both the servic...

  • Andy Tiller

    Ad-blocking by Apple might spoil the barrel

    19,904 views - Posted 13 October 2015 by Andy Tiller VP Corporate Product Marketing - AsiaInfo

    Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay close attention. Last month it was Spotify in the news for its revamped T&Cs that contained unwanted intrusion into its users’ personal lives. T...

  • Chun-ling Woon

    Open data drives decision making and investment!

    6,724 views - Posted 9 October 2015 by Chun-ling Woon CEO - Etiya International

    “Data drives decision-making and it drives a lot of the services we all consume… It’s a simple example: By publishing the data it allows everyone inside the city and outside to go in and add intelligence and services on top of it. Los Angeles is now rated the number one open data ...

  • Mounir Ladki

    Smart City and the opportunity for the Telecom Industry

    15,067 views - Posted 6 October 2015 by Mounir Ladki President and CTO - MYCOM OSI

    Cities and urban areas are growing at an unprecedented pace and are having an ever greater impact on human life. In fact the global urban population has grown from less than 1 billion people in 1950 to more than 3.9 billion people in 2014. And according to a United Nations report published in July 2...

  • Rui Paiva

    From sailing ships & port wine to spaceships & things online

    2,321 views - Posted 1 October 2015 by Rui Paiva CEO - WeDo Technologies

    As a persistent promoter of Portugal I had great joy in reading that my beloved country, rich with a history of discovery, had discovered a new spirit of entrepreneurial adventure.   A recent report in Forbes magazine simply confirmed what we in Portugal have known for years.   “...

  • Mohammed Sha

    It’s time to put the customer in control

    2,393 views - Posted 29 September 2015 by Mohammed Sha Director of International Marketing Communications - Asia Info

    October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complain...

  • Nanda Kumar

    So, you think the IoT will make your life better? Think again.

    46,392 views - Posted 21 September 2015 by Nanda Kumar CEO - Suntec Business Solutions

    Behind the brave new exciting world of the Internet of Things (IoT) lurks a dark cloud we cannot yet comprehend. What lies in store may well change the current marketing hype around IoT into consumer despair.   It all stems around the basic premise that all things IoT are connected to the int...

  • Paul Vedam

    RFP technology selection: the good, the bad and the ugly

    15,979 views - Posted 17 September 2015 by Paul Vedam President & CEO - TIERONE

    In my previous blogs I’ve stressed the importance of picking one key IT system at a time on which to build your business, rather than trying to transform everything at once and building a new Frankenstein held together with sticky tape and pins.   However, there is one major process tha...

  • Andy Tiller

    Spotify proves the “what’s in it for me?” rule for operators

    14,741 views - Posted 14 September 2015 by Andy Tiller VP Corporate Product Marketing - AsiaInfo

    Spotify has caused quite a stir with its revised terms and conditions for subscribers.  For every 90 or so consumers who simply tick the “accept” box without reading the small print, there are at least ten who get out their fine toothcomb.   Small wonder then that some change...

  • Chun-ling Woon

    To expand or not to expand, that is the question

    5,300 views - Posted 3 September 2015 by Chun-ling Woon CEO - Etiya International

    Half of the world’s population will be using mobile devices to access the internet by 2020. It is calculated that there were 2.2 billion mobile internet subscribers in 2013, representing approximately 30 per cent of the global population. GSMA Intelligence forecasts that an additional 1.6 bill...

  • Katie Matthews

    Bridging the gap from telco to DSP

    13,083 views - Posted 24 August 2015 by Katie Matthews Telecoms Industry Analyst - Asia Info

    Operators are constantly being told that they need to up their game if they want to remain relevant in the digital economy, and fundamentally alter their business model to maintain a foothold in the value chain.   Articles (very like this one!) urge MNOs to become fully-fledged digital servic...