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Featured Blogs

  • Mohammed Sha

    Omni-channel customer service matters

    5,366 views - Posted 9 June 2016 by Mohammed Sha Director of International Marketing Communications - Asia Info

    “If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.”   That’s one of the key findings ...

  • Chun-ling Woon

    Orchestration everywhere – now what do we do?

    8,509 views - Posted 6 May 2016 by Chun-ling Woon CEO - Etiya International

    The B/OSS industry in general seems to have got a handle on network functions virtualisation (NFV) and the virtual network functions (VNFs), in part thanks to the work that some of have done in collaboration with TM Forum. Thoughts are turning to the actual building of services. The biggest focus...

  • Paul Vedam

    Federated inventory does not work – so what is the answer?

    27,851 views - Posted 5 May 2016 by Paul Vedam President & CEO - TIERONE

    Coming out and ranting against federated inventory has been interesting given the amount of anonymous feedback I have received. Anyone wanting to talk about it, let’s connect at TMF next week! First, any reasonable order management or workflow product out there regardless of federated data ...

  • Kent McNeil

    Simplifying the OSS stack

    2,482 views - Posted 4 May 2016 by Kent McNeil Principal - DonRiver

    Next week is the TM Forum in Nice. As I am getting organized I have been reading some good articles on the TM Forum site.I just read a good one from Dr. Lester Thomas, Chief Systems Architect at Vodafone Group. Dr. Lester Thomas discusses the critical role API’s and platforms will be to drive ...

  • Mohammed Sha

    Mobile Money, Payments & Authentication

    2,033 views - Posted 18 April 2016 by Mohammed Sha Director of International Marketing Communications - Asia Info

    A month has passed since the closing of the Mobile World Congress in Barcelona.  But although the event lasts less than a week, its effects reverberate around the industry for many months – before the cycle in the second half of this year begins to look towards MWC 2017. Like many othe...

  • Rui Paiva

    You might not stop the hackers, but you can contain them

    40,873 views - Posted 13 April 2016 by Rui Paiva CEO - WeDo Technologies

    Communications service providers (CSPs) have, over many years, become besotted by different forms of assurance. I’m not talking about insurance here; it’s more about making sure things work properly they way they were designed to and the way customers expect them to work. Depending on...

  • Nanda Kumar

    Is innovation hiding in the wings?

    8,328 views - Posted 11 April 2016 by Nanda Kumar CEO - Suntec Business Solutions

    In 1927, Charles Lindbergh won the Orteig Prize for being the first to fly non-stop between New York and Paris. The $25,000 prize (over $350K in today’s money) put up by New York hotel owner, Raymond Orteig, mirrored numerous aviation incentive prizes offered in the early 20th century that hel...

  • Andy Tiller

    A wiser approach to raising revenue

    3,568 views - Posted 5 April 2016 by Andy Tiller VP Corporate Product Marketing - AsiaInfo

    We noted an unusual news story this month, which raises the spectre of telecoms consumers being targeted as a source of government revenue. According to this report, the Nigerian government is looking at imposing a communication service tax on consumers of voice, data, SMS, MMS and payTV servic...

  • Chun-ling Woon

    BSS partnerships aren’t working, we need to change our approach

    2,489 views - Posted 5 April 2016 by Chun-ling Woon CEO - Etiya International

    On the face of it, you’d think that partnerships would generally - if not always - be a good thing for companies seeking new routes to market for their products and services. Relationships based on a partnership agreement are less cumbersome and demanding than mergers and ideally are based on ...

  • Mohammed Sha

    Barcelona and MWC – it’s all about partnerships

    4,382 views - Posted 16 March 2016 by Mohammed Sha Director of International Marketing Communications - Asia Info

    So the Mobile World Congress is over for another year. Our anticipation of easier travel thanks to the new metro stop was somewhat dampened by the transport strikes, carefully timed for maximum effect. But the show must go on, and it did, and no doubt the taxi drivers had an excellent week – a...

  • Andy Tiller

    Clear minds look to the Cloud

    8,023 views - Posted 2 March 2016 by Andy Tiller VP Corporate Product Marketing - AsiaInfo

    In Barcelona for MWC last week the outlook was all clear skies with a temperature that was very acceptable for the time of year. But it seemed as if the telco service providers at the event were more interested than ever before in looking to the Cloud, and for companies like us, that means the tempe...

  • Nanda Kumar

    Becoming agile is easier said than done

    3,973 views - Posted 2 March 2016 by Nanda Kumar CEO - Suntec Business Solutions

    One of the most used and often abused words in the information technology space over the past five years is ‘agility.’ It has been used to describe the state that modern IT departments should aspire to; the ability for management to adapt to change quickly and even how well staff and cus...

  • Kent McNeil

    Lower TCO with OSS Virtualization

    3,847 views - Posted 26 February 2016 by Kent McNeil Principal - DonRiver

    Communication Service Providers (CSP) have struggled with swivel chair operations for decades. Removing or reducing swivel chair, as a paper-based activity, is simple.   Select which system(s) that add the most value or have a reasonable total cost of ownership (TCO) and consolidate the ot...

  • Rui Paiva

    Time to join the dots in fighting fraud

    3,547 views - Posted 19 February 2016 by Rui Paiva CEO - WeDo Technologies

    Recent headlines and cybersecurity reports have shown how the risks are increasing. Fraudsters hack systems to extract personal data so they can bombard customers with phishing scams, or they implant malware into apps so they can access and control smartphones. We now carry networked computers wh...

  • Ben Zhou

    Getting in the loop: improving supply and demand relationship

    76,300 views - Posted 19 February 2016 by Ben Zhou CEO - ZTEsoft

    Supply and demand is the most important relationship between operators and users. It is also a relationship that is now undergoing a profound change because of one single development: the fact that today’s users are always connected to a smartphone or tablet. As well as being “always ...