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Featured Blogs

  • Rob Smith

    Don’t buy (another) billing system to deliver cloud and next ge

    18,181 views - Posted June 22, 2012 by Rob Smith Director, Product Marketing - MDS

    The rapid adoption of Cloud computing and the demand for next generation Telecoms services, such as Unified Communications and Machine-to-Machine (M2M), is driving significant change in the business models of IT and Telecoms providers, with total ownership of the business customer being the ultimate...

  • Nanda Kumar

    ‘Converging’ or ‘Colliding’ Worlds?

    42,602 views - Posted June 22, 2012 by Nanda Kumar CEO - Suntec Business Solutions

    Without doubt, the telco industry’s most over-used and most wrongly used word is ‘convergence.’ Everything has been converging for years now and by its very definition everything should have, by now, converged into one homogeneous blob. It hasn’t happened yet but we are certa...

  • Rui Paiva

    Not so dumb after all!

    6,267 views - Posted June 18, 2012 by Rui Paiva CEO - WeDo Technologies

    It is fascinating to see reports from the UK that Vodafone and Telefónica have announced that they want to jointly operate and manage ‘a single network grid’ in the UK that will run two competing mobile internet and voice networks. It may be the first time the term 'grid' has bee...

  • Tony Poulos

    Dumping the Dudders (Big Data's Big Benefit)

    6,131 views - Posted May 31, 2012 by Tony Poulos Market Strategist - TM Forum

    Everybody seems to be talking up ‘Big Data’ and real-time analytics to improve the customer experience but no one is selling an even bigger benefit – dumping the customers you don’t want (the dudders)! Yes, you heard right. As a CSP, not only will you be able to see wh...

  • Chun-ling Woon

    Access is a fundamental need

    28,689 views - Posted May 22, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    In June 2011 the United Nations released a report that counts Internet access as a basic human right. While I might not put Internet access in the same category as water, I would agree with UN Secretary General, Frank La Rue, about the importance of the internet as "an indispensabl...

  • Keith Brody

    What nobody wants to admit about Social Media Marketing

    3,003 views - Posted May 15, 2012 by Keith Brody Director - 5thPosition Ltd.

      There is a lot of talk, some of it sensible and much of it not, about social media marketing. Predictably, there’s no shortage of “How To” literature starting to accumulate. This comes mainly in the form of free factsheets/datasheets/tip sheets (delete as applicab...

  • Rob Smith

    How CSPs can drive opportunities in the Cloud

    3,755 views - Posted May 3, 2012 by Rob Smith Director, Product Marketing - MDS

    Thankfully, we’re seeing the end of the era when the use of the term ‘cloud’ was basically the wrong terminology for provision of a network server. We’re now witnessing the genuine concept of a business or consumer’s own cloud and the term is applicable in its true s...

  • Chun-ling Woon

    Letting Go – Time to Turn Off Vintage Systems

    23,468 views - Posted May 1, 2012 by Chun-ling Woon Chief Strategy Officer - Etiya

    Why do operators feel the need to hold on to old systems and data? These are the same people that will replace a perfectly good TV with a 60” plasma for no other reason than they want to. Every year they get the latest laptop or smart phone and yet they just can’t part with a 10 year old...

  • Colin Orviss

    “C”SP (nowadays an “IEP”) Transformational Operationalization to meet the new world of the Informati

    2,625 views - Posted April 20, 2012 by Colin Orviss Founding Partner - Parhelion Global Communications Advisors

      Before I discuss transformational operationalization, I need to make a couple of statements to let you know where I’m coming from. Firstly, continued reference to a service provider as a CSP does not recognize what’s going on in the digitally connected world that our indust...

  • Mary Whatman

    Extended Eco-System Managed Services - The new world of Partnering for Success for CSPs (and Informa

    2,772 views - Posted April 15, 2012 by Mary Whatman Founder - Parhelion Global Communications Advisor

      In the recent past, CSPs owned the value chain – they “owned” the interface with the customer, defined the services to be extended to their customer, deployed and ran the network and billed the customers for the services they consumed.  In this marketplace, the C...

  • Colin Orviss

    The new (old) business models for Communications Service Providers – WHY are we doing this?

    3,582 views - Posted April 3, 2012 by Colin Orviss Founding Partner - Parhelion Global Communications Advisors

      Traditional communications providers have had a great life for the past 30+ years with the mobile companies, in particular, becoming accustomed to excessive margins and EBITDA’s that many other industries can only dream of. We are all witnessing the inflection point after which S...

  • Rob Smith

    In the Battle to Own the Customer, Service Levels are the Kille

    3,816 views - Posted April 2, 2012 by Rob Smith Director, Product Marketing - MDS

    The mobile industry has seen such significant shifts in recent years that the days when a CSP simply provided the network to make a phone call and send a text message seem a millennium ago. At the time the challenges were arguably no less significant than they are today but looking back now it seem...

  • Tony Kalcina

    Mobile World Congress brings no revenue relief for telcos

    2,471 views - Posted March 23, 2012 by Tony Kalcina Executive Director - Clarity

    This year at Mobile World Congress I noticed a large number of smartphones being launched by vendors such as Nokia, Sony, Samsung and HTC. With the market leader Apple noticeably absent, its rivals were certainly making the most of the opportunity to promote their latest handsets as much as possi...

  • Carol Borghesi

    The Role of Social Media in the Telco Customer Experience

    3,109 views - Posted March 15, 2012 by Carol Borghesi SVP, Customers First Culture - TELUS

    In the telecoms industry, consumers are being offered more choice, products and sophisticated packages as services converge. Customers have a greater number of questions and more complex requirements to be addressed. To maintain happy customers, Telcos need to ensure customer service keeps pace w...

  • David Forman

    Australia’s NBN: A big risk for a big vision

    2,745 views - Posted February 7, 2012 by David Forman General Manager - Information Communication and Technology - CPR Communications

    In a world seemingly universally lamenting the lack of political “Big Visions”, Australia’s National Broadband Network looms large. Big investment, big ambition, big reforms, big – well, just about everything to do with the NBN is big, including the political risks. Th...