37,326 views - Posted by Max Speur Chief Operating Officer - SunTec Business Solutions
Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c...
39,855 views - Posted by Paul Vedam President & CEO - TIERONE
In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...
47,545 views - Posted by Efrat Nissimov Director of Product Management - cVidya
Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...
33,704 views - Posted by Dror Eshet FraudView® Product Manager - cVidya
Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...
26,360 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace. I know we have been talking about transformatio...
68,786 views - Posted by Aslan Dogan Founding Partner and CEO - Etiya
Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time. Almost all retail or cus...
36,055 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont...
43,731 views - Posted by Nanda Kumar CEO - Suntec Business Solutions
We have recently seen a sizable market haul made by wearable devices, primarily focused around fitness and wellbeing of the wearer, but the situation may not be as ‘healthy’ as it first seems. Even though the wearers may have experienced the benefits of their body functions an...
45,894 views - Posted by Raul Azevedo WeDo Technologies' Director of Product Development and TMForum's Fraud Group Leader - WeDo Technologies
Fraud is one of those things that you don’t hear much about these days. Other less ominous online crimes like hacking and identity theft seem to get a lot more press. Yet fraud continues to plague all communications service providers around the world. Those perpetrating fraud are constantly ...
54,878 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
BSS transformation as we know it is over – bold statement or fact of life? It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. This is primaril...
38,994 views - Posted by Efrat Nissimov Director of Product Management - cVidya
The telecoms industry is in a state of flux. Communications service providers (CSPs) need to invest heavily in new high-speed networks to meet soaring demand for data traffic. Yet, in many markets, CSPs’ revenues are declining as prices come under pressure from intense competition and regulato...
115,258 views - Posted by Alon Aginsky CEO & President - cVidya
Guy Maidan, Head of partner business development for Amdocs’ Revenue Management Business Unit, outlines how to ensure that implementation of new billing and charging systems will help maximize revenue and margin, and prevent revenue leakage, resulting in increased service provider satisfaction...
56,847 views - Posted by Ali Durmus Founding Partner, Executive Committee Member - Etiya
There is no doubt as to the potential value that big data can bring enterprises but some are still grappling with the business case to justify the investment. Calculating the return on investment (ROI) on big data can be likened to sticking a finger in the air to determine which way the wind is blow...
23,156 views - Posted by Dave Labuda Founder, CEO and CTO - MATRIXX Software
As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers. Yes, it may be hard for some to believe that other industries a...
95,614 views - Posted by Rui Paiva CEO - WeDo Technologies
I read with interest a blog written by industry pundit (and MC at our next Worldwide User Group meeting in May), Tony Poulos, where he felt that the telecoms industry and service providers in general, were ill prepared for the inevitable onslaught of risk that digital services would bring. He was t...
