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Featured Blogs

  • Rick Kapani

    The New Digital Marketplace

    1,428 views - Posted October 2 by Rick Kapani Founder and CEO - Apptium

    The New Digital marketplace reflects the truth of “Evolve or die”. Customers expect more and smart systems are the way to deliver. E-commerce was your grandfather's front-end.  I know that sounds like a bold statement but the world has moved on because E-commerce today doesn't...

  • Rick Kapani

    Putting Customer Experience at the heart of operating models

    5,917 views - Posted July 22 by Rick Kapani Founder and CEO - Apptium

    Customer service is a people thing. It’s about how consumers, the people who buy things interact with the people at companies. Making that relationship work means those who are customer facing need the right tools to provide the highest quality of customer service.   The Apptium philoso...

  • Mounir Ladki

    5G and what it means for service assurance

    8,297 views - Posted May 31 by Mounir Ladki President and CTO - MYCOM OSI

    5G; first there was a vision, then there was hype, then there were promises. Finally, it’s here (or at the very least coming soon to a network near you). Even in the UK, a market that was in danger of lagging behind on its 4G launches, we’re seeing EE switch on its 5G services in six UK ...

  • Payam Taaghol

    Kill the RFP? Yes please!

    8,784 views - Posted May 22 by Payam Taaghol CEO - MYCOM-OSI

    Agile procurement can save billions and accelerate innovation! We have contributed to the most recent TM Forum research report “Time to Kill the RFP?”, looking at how the telecoms industry approaches procurement and how the process can be improved to save time, money and effort for all ...

  • Payam Taaghol

    How to monetise the 5G experience

    8,483 views - Posted May 13 by Payam Taaghol CEO - MYCOM-OSI

    As 5G rollouts begin in earnest, significant questions remain as to how the business model will stack-up for next generation networks. It’s actually a little shocking that despite investing billions in spectrum and billions more in network buildout, this is still even a question.  We kno...

  • Mounir Ladki

    Telco Cloud – The 4 immutable laws

    8,984 views - Posted May 9 by Mounir Ladki President and CTO - MYCOM OSI

    A strategic digital transformation and migration of infrastructure to the cloud can cut a CSP’s IT costs by up to 31 percent. This isn’t a number I’ve made up. This is the judgement of 3 UK’s director of IT transformation, speaking at their media and analyst event last w...

  • Faisal  Ishaq

    Digitalization – What We Thought is What We Now Know

    11,669 views - Posted April 24 by Faisal Ishaq Director of Global Channels and Partners - Sigma Systems

    There’s been a lot of buzz about Ericsson’s recent announcement regarding the write-down of their next generation BSS Revenue Manager solution. Lots of analysis, lots of reasoning, but I haven’t seen anything that actually looks at the logic behind what happened. Let’s s...

  • Glenn Gibson

    MWC 2019 - 5G, “Killer” Robots, and the real opportunity for SP

    16,138 views - Posted April 24 by Glenn Gibson VP Marketing - Sigma Systems

    Well, another Mobile World Congress has come and gone, another badge put to rest reminding me of how many years I’ve been at this game. As grueling as it can be, I’m quite fond of the ritual descent upon Barcelona and the demanding pace and non-stop interaction with all sorts of people (...

  • Stephen Krajewski

    NaaS in Action: So Hot Right Now

    11,193 views - Posted April 24 by Stephen Krajewski Director Product Marketing - Sigma Systems

    Recently, Sigma attended the TM Forum Asia summit in Kuala Lumpur. In addition to interacting with service providers and other players in the region, we — and when I say we, I mean our own Drew Jordan — showcased Sigma’s participation in the NaaS in Action Catalyst projec...

  • Stephen Krajewski

    The Time is NOW to Figure Out 5G Monetization

    15,239 views - Posted February 15 by Stephen Krajewski Director Product Marketing - Sigma Systems

    I was lucky enough to attend the Realise 5G event last week in London, a kickoff for the summit in April 2019 to put momentum behind the rollout and adoption of 5G in the United Kingdom. The organizers brought together a lively and opinionated group of people – always a good combinat...

  • Andrew  Baldock

    The GSMA Mobile Economy Europe Report 2018: Industry challenges

    18,052 views - Posted December 20, 2018 by Andrew Baldock Product Marketing Manager - MYCOM OSI

    The annual GSMA Mobile Economy Europe paints a mixed picture for CSPs, with continuing consolidation helping to stabilize the competitive landscape, but saturation in B2C pointing to slow growth in traditional revenue streams. The silver lining however, is a faster than expected adoption of 5G and a...

  • Stephen Krajewski

    Create-Sell-Deliver To Become Lifestyle Service Provider

    23,560 views - Posted October 12, 2018 by Stephen Krajewski Director Product Marketing - Sigma Systems

    With no killer app in sight, success depends on driving revenue from a next wave of short-lived consumable products and services.   It’s not news that service providers are looking at ways to diversify their offerings and access new sources of revenue to bolster their business performan...

  • Deren Akpinar

    From AI to Customer Satisfaction in 5 ways

    17,934 views - Posted September 20, 2018 by Deren Akpinar Marketing Director - Etiya

    Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the sing...

  • Shashank  Venkat

    Telcos need an OTT strategy to regain lost ground

    17,479 views - Posted September 18, 2018 by Shashank Venkat Consultant - Cerillion

    It is somewhat ironic that Communications Services Providers (CSPs) are struggling with digital transformation, when in reality, their infrastructure is the backbone for other sectors to ramp up their own digital transformation efforts. With change in consumer behaviour prompted by the new breed of ...

  • Drew Jordan

    Cleaning out the Smart City Desk Drawer

    17,640 views - Posted August 29, 2018 by Drew Jordan Solutions Architect, Director - Sigma Systems

    Sigma’s recent experience where we won the right to partner with Liverpool City Council has gotten me thinking a lot about Smart Cities.  Allow me, if you will, to clear out the messy desk drawer of thoughts I have on the subject.   Intelligent versus Smart When we tal...