Telecom Blogs - Best thoughts leaders of the Telecom Industry

  • Next generation is here, but are we listening to them?

    Posted Mon at 10:44 AM by Nanda Kumar

    You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...

  • Listen to the Customer, an idea from the past

    Posted September 25 by Cato Rasmussen

    At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers. We spend time and money on NPS (Net Promoter Score), Surveys etc.   This led me to think, when did I last get a survey from Google, iTunes, Amazon, Facebook, Twitter or Alib...

  • The service provider kitchen is in a mess!

    Posted September 24 by Paul Vedam

    If you have read my previous blogs, you will have noticed that my world revolves around the service provider and customer service. The challenges faced by service providers in the context of customer experience are also firmly rooted in the history of their back office systems, but these systems are...

  • Why three is a crowd

    Posted September 19 by Rui Paiva

    When big communications and utility companies go after customers they most commonly takes a three-pronged attack hitting corporate accounts, small to medium enterprises (SMEs) and consumers.   It would be foolish to generalize but, for the purposes of this blog, I need to.   The big ...

  • Is BSS virtually there?

    Posted September 8 by Ali Durmus

    We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake?   Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...

  • iPhone, iPad meet iBM

    Posted September 4 by Nanda Kumar

    If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it.   IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...

  • Fraud Management Hot Buttons

    Posted August 27 by Jason Lane-Sellers

    It’s easy to assume that fraud issues follow the trends of the day: LTE, 4G, mobile money. But technology actually wasn’t a hot topic for presenters and delegates attending this year’s CFCA annual fraud management event in Philadelphia, USA.   The biggest concerns were aroun...

  • The plight of the CSR

    Posted August 26 by Paul Vedam

    The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...

  • The 'Transformation of Economics'

    Posted August 18 by Martin Creaner

    The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...

  • Why ‘Candy’ Will ‘Crush’ AYCE Business Models

    Posted August 18 by Dave Labuda

    As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...