Telecom Blogs - Best thoughts leaders of the Telecom Industry

  • Opening Pandora’s box – how much choice is too much?

    Posted November 11 by Tony Sceales

    To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions.   Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer.     Ch...

  • An Early Warning System

    Posted November 4 by Katia Gonzalez Gutierrez

    As the second largest wholesale carrier of voice calls in the world, BICS has its finger on the pulse of the international telecoms industry. With 100 points of presence in 55 cities in 30 countries, BICS monitors traffic flows across the globe in real-time.   Our international perspective gi...

  • Praying may not be the best security option!

    Posted October 31 by Rui Paiva

    It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry?   That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...

  • Things are not always as they SIM

    Posted October 31 by Nanda Kumar

    Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...

  • It’s all about SME

    Posted October 16 by Max Speur

    CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved.   The first thing is to change...

  • OSS Evolution – Federated OSS

    Posted October 10 by Kent McNeil

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • When does a D beat a C?

    Posted October 9 by Dave Labuda

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • The ultimate mobile device?

    Posted October 1 by Ali Durmus

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...

  • Next generation is here, but are we listening to them?

    Posted September 29 by Nanda Kumar

    You surely know these words from Whitney Houston’s song, “I believe the children are our future, teach them well and let them lead the way,” but how many of us actually take heed of this message? Whilst digitally-oriented corporations go on about how big data will help them profil...

  • Listen to the Customer, an idea from the past

    Posted September 25 by Cato Rasmussen

    At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers. We spend time and money on NPS (Net Promoter Score), Surveys etc.   This led me to think, when did I last get a survey from Google, iTunes, Amazon, Facebook, Twitter or Alib...