Recent Entries

• Can Telcos Embrace Bimodal IT?

  by Dave Labuda January 6, 2016
  Bimodal (aka 2 Speed) IT is the practice of managing two separate modes of IT delivery, one focused on maintaining the legacy status-quo and the other on agility and time-to-market for new digital services and channels. The basic concept put forth by the likes of Gartner and McKinsey is that ex...

• Digital Insurance: How to protect your legacy

  by Dave Labuda April 21, 2015
  The topic of Digital Transformation is hitting fever pitch this year and everywhere you turn there are studies, reports, recommendations and confirmations about how CSPs must embrace Digital.  Monetize, capitalize, and delight your customers through online digital experiences that will enhance ...

• Telstra - More than Talk, Walking the ‘Digital Walk’

  by Dave Labuda February 25, 2015
  We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing...

• It’s not easy being green (field)

  by Dave Labuda November 26, 2014
  Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...

• When does a D beat a C?

  by Dave Labuda October 9, 2014
  In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

• Why ‘Candy’ Will ‘Crush’ AYCE Business Models

  by Dave Labuda August 18, 2014
  As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...
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• You say you want a revolution?

  by Dave Labuda July 9, 2014
  BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.   I know we have been talking about transformatio...

• BSS transformation is over – fact or fiction?

  by Dave Labuda June 10, 2014
  BSS transformation as we know it is over – bold statement or fact of life?   It’s time to reassess the hype, mainly led by traditional BSS suppliers, that transformation of the BSS stack is an exercise of cutting and pasting legacy components with newer versions. This is primaril...
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• Deploying market efficiency in telecom

  by Dave Labuda May 9, 2014
  As the telecoms industry matures and shifts to providing primarily digital services, operators can look for examples of success to other industries that have mastered the art of creating the optimal value exchange with their customers. Yes, it may be hard for some to believe that other industries a...
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• Optimize to survive

  by Dave Labuda January 14, 2014
  Communication service providers may have mastered the art of charging and billing as a mechanism for generating revenue, but they have constantly failed to master the art of maximizing income.   From the era of monopolistic PTTs was borne the concept that voice calls and messaging could be pr...