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  • Paul Vedam

    Federated inventory management solutions do not work

    Posted November 19 by Paul Vedam

    The idea of federated data became big when some of our venerable industry leaders decided it would solve the ongoing challenge of inventory management systems.   Ideas come and go, so my initial reaction was that we would just have to wait a little while for this idiotic one to pass by. Howev...

  • Andy Tiller

    Whether its usage or using – data dominates the agenda

    Posted November 17 by Andy Tiller

      It’s been a busy month for telecoms industry conferences for us. We were sponsors at both the Global Telecoms Business Marketing Summit and at the Next Generation BSS conference in London.   Although very different events in their make-up, one thing that struck us about both e...

  • Chun-ling Woon

    In search of the right telco CRM

    Posted November 16 by Chun-ling Woon

    Telecoms operators are in a category of their own when it comes to customer experience and support. They often have millions of private and business customers, for a start, and customers are their most valuable assets. They also have to combine “legacy” systems with newer technology and ...

  • Mounir Ladki

    Future 5G Networks - Revolutionary capabilities and disruptive

    Posted November 10 by Mounir Ladki

    5G, the next generation standard of mobile communications has entered into its initial requirements definition and research phase with commercial deployments expected to start around 2020. 5G will not just be an improvement to current mobile technologies, 4G/LTE, it is supposed to become de-facto st...

  • Rui Paiva

    Fighting fraud like fighting forest fires

    Posted November 2 by Rui Paiva

    I recently had the great pleasure of meeting senior fraud management experts from the major US network operators at the WeDo Conference held in Washington, DC, but what they had to say about fraudulent activities on networks around the world was most concerning.   They were all active in the ...

  • Nanda Kumar

    IoT - going into battle without bearing the standard

    Posted October 30 by Nanda Kumar

    In my last posting I touched on the difficulties that are being encountered with the rush to then Internet of Things (IoT). I highlighted the fact that all the scenarios outlined were possible now and the fact that we often pursue new technology objectives, usually for commercial reasons, without ca...

  • Paul Vedam

    Brokering in the technology selection process

    Posted October 30 by Paul Vedam

    Continuing the theme from last time, this is the challenge faced by service providers: how do they get access to the right technology? How do they find the non-legacy technology or the innovative solutions that have not yet become widely known?   This is an issue that concerns both the servic...

  • Andy Tiller

    Ad-blocking by Apple might spoil the barrel

    Posted October 13 by Andy Tiller

    Customer data – gathering it, analyzing it and monetizing it, is the mobile internet’s hot topic of the moment. And operators need to pay close attention. Last month it was Spotify in the news for its revamped T&Cs that contained unwanted intrusion into its users’ personal lives. T...

  • Chun-ling Woon

    Open data drives decision making and investment!

    Posted October 9 by Chun-ling Woon

    “Data drives decision-making and it drives a lot of the services we all consume… It’s a simple example: By publishing the data it allows everyone inside the city and outside to go in and add intelligence and services on top of it. Los Angeles is now rated the number one open data ...

  • Mounir Ladki

    Smart City and the opportunity for the Telecom Industry

    Posted October 6 by Mounir Ladki

    Cities and urban areas are growing at an unprecedented pace and are having an ever greater impact on human life. In fact the global urban population has grown from less than 1 billion people in 1950 to more than 3.9 billion people in 2014. And according to a United Nations report published in July 2...

  • Rui Paiva

    From sailing ships & port wine to spaceships & things online

    Posted October 1 by Rui Paiva

    As a persistent promoter of Portugal I had great joy in reading that my beloved country, rich with a history of discovery, had discovered a new spirit of entrepreneurial adventure.   A recent report in Forbes magazine simply confirmed what we in Portugal have known for years.   “...

  • Mohammed Sha

    It’s time to put the customer in control

    Posted September 29 by Mohammed Sha

    October sees National Customer Service Week in the UK. It’s an initiative aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. There is a lot of information on the website, including a breakdown of complain...

  • Nanda Kumar

    So, you think the IoT will make your life better? Think again.

    Posted September 21 by Nanda Kumar

    Behind the brave new exciting world of the Internet of Things (IoT) lurks a dark cloud we cannot yet comprehend. What lies in store may well change the current marketing hype around IoT into consumer despair.   It all stems around the basic premise that all things IoT are connected to the int...

  • Paul Vedam

    RFP technology selection: the good, the bad and the ugly

    Posted September 17 by Paul Vedam

    In my previous blogs I’ve stressed the importance of picking one key IT system at a time on which to build your business, rather than trying to transform everything at once and building a new Frankenstein held together with sticky tape and pins.   However, there is one major process tha...

  • Andy Tiller

    Spotify proves the “what’s in it for me?” rule for operators

    Posted September 14 by Andy Tiller

    Spotify has caused quite a stir with its revised terms and conditions for subscribers.  For every 90 or so consumers who simply tick the “accept” box without reading the small print, there are at least ten who get out their fine toothcomb.   Small wonder then that some change...