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  • Can simplicity and style secure the customer?

    Posted Wed at 4:02 PM by Nanda Kumar

    Very few predicted when Apple Pay was announced that it would turn the payments market on its head and, yet despite attempts by US retailers to curb its popularity, it is already making its presence felt.   The plethora of mobile payments initiatives launched over the past three years have ha...

  • It’s not easy being green (field)

    Posted Wed at 3:11 PM by Dave Labuda

    Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...

  • Opening Pandora’s box – how much choice is too much?

    Posted November 11 by Tony Sceales

    To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions.   Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer.     Ch...

  • An Early Warning System

    Posted November 4 by Katia Gonzalez Gutierrez

    As the second largest wholesale carrier of voice calls in the world, BICS has its finger on the pulse of the international telecoms industry. With 100 points of presence in 55 cities in 30 countries, BICS monitors traffic flows across the globe in real-time.   Our international perspective gi...

  • Praying may not be the best security option!

    Posted October 31 by Rui Paiva

    It is very easy to become complacent in business. When things are going well and customers and sales keep rolling through the door, why worry?   That might have worked in years gone by but things change so radically in business these days you can hardly take your eye off the ball before somet...

  • Things are not always as they SIM

    Posted October 31 by Nanda Kumar

    Back in November 2011 Apple quietly applied for a patent that would allow future iPhones to use a ‘Virtual SIM Card’. Apple’s reasoning was that it would like to provide its iPhone users with the ability to purchase and use wireless network services without the need of a SIM Card. ...

  • It’s all about SME

    Posted October 16 by Max Speur

    CSPs need to work fast if they are going to keep, let alone attract, the viable small and medium enterprises (SME) market. In my last blog I raised the issues facing telcos in this market sector and promised to offer some suggestions on how this can be achieved.   The first thing is to change...

  • OSS Evolution – Federated OSS

    Posted October 10 by Kent McNeil

    ”The CSP service evolution necessitates single central solutions that merge fragmented processes across various organizational entities, in order to automate and expedite end-to-end fulfillment and operational processes.” – Gartner (OSS Magic Quadrant for OSS)   This is the...

  • When does a D beat a C?

    Posted October 9 by Dave Labuda

    In my last blog I touched on the need and trend for CSPs to become more like DSPs (Digital Service Providers) and be able to provide a much higher level of customer interaction at a much lower cost to serve. Here I would like to take a more detailed look at what it means to be a DSP and the emergin...

  • The ultimate mobile device?

    Posted October 1 by Ali Durmus

    According to AT&T’s SVP of emerging devices, Chris Penrose, “the car is the ultimate mobile device.” It shouldn’t be a surprise that such a statement would come out of the country that worships both cars and mobile phones, but is Penrose correct in his assumption and what iss...