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  • Can IoT be the new value added service telcos seek?

    Posted Fri at 3:35 PM by Ali Durmus

    We’ve been hearing for some time the value of big data and how it can be utilized to improve the customer experience and help business to become more efficient but little is said about how it can be effectively monetized on its own. Communications service providers (CSPs) are supposedly &ls...

  • Telstra - More than Talk, Walking the ‘Digital Walk’

    Posted Wed at 10:59 AM by Dave Labuda

    We recently announced the successful deployment of our Convergent Charging Solution at Telstra. Telstra is not only the largest CSP down under, but also has a growing international presence with operations spanning 15 countries. So it’s not surprising that they are at the forefront of bringing...

  • The future is…egg shaped

    Posted February 11 by Keith Willetts

    Consolidation of the telecom sector continues apace with BT’s $19bn acquisition of the T-Mobile / Orange joint venture EE and the expected acquisition of Telefonica’s O2 by Hutchinson. Five UK mobile operators down to 3 in a short space of time and maybe more to come. The UK, along with...

  • Predictions 2015 – CSPs capitalize on LTE to transform the subs

    Posted January 29 by Jennifer Kyriakakis

    In 2014, the roll-out of LTE has been a major focus for communications service providers (CSPs), with over 300 LTE networks now in operation globally.  But super-fast data speeds and data-hungry consumers have brought their share of challenges for CSPs, and simply offering fast data access...

  • Network CEOs – damned if they do, damned if they don’t

    Posted January 29 by Ali Durmus

    More and more network operators experiencing dropping voice revenues and increasing data usage are having to decide on future paths that may conflict with their past experience and investor sentiment.   Should they concentrate on building up their networks, increasing capacity and offering fa...

  • Google Mobile – a wolf in wolf’s clothing?

    Posted January 27 by Keith Willetts

    The latest move by Google to launch as virtual mobile operator in the US may prove to be a turning point in the relationship between operators and their retail customers, hastening the much feared ‘dumb pipe’ future. I speculated on such a scenario in my book, ‘Unzipping the Digita...

  • Connectivity as a Service – what a novel idea!

    Posted January 26 by Nanda Kumar

    I have come up with an interesting concept for communications service providers (CSPs) - why not provide connectivity-as-a-service? Before you mark me as a madman, hear me out, there is some logic behind the question.   Fixed line network operators, from their earliest days, primarily built n...

  • CEOs seeing red

    Posted January 9 by Rui Paiva

    CEOs have been getting a lot of press recently. It’s not surprising really as they are the ones ultimately responsible for a company’s performance and are accountable to both stakeholders and staff alike.   Forbes launched the opening salvo against wanton CEOs by saying, “ac...

  • Planning for 2015? Look back at 2014!

    Posted December 19, 2014 by Ali Durmus

    Trying to guess trends in the telecoms industry for the coming year may be trendy, but looking back at 2014 and what we got right and wrong may actually be of greater value.   Last January I highlighted the need for Communications Service Providers to better manage the rollout of new produc...

  • Shining a Light on Darknets

    Posted December 16, 2014 by Efrat Nissimov

    If you really want to understand the security and fraud threats to the digital economy, you need to visit a darknet. Although they sound like some shadowy society in a science fiction movie, darknets are very real.    Co-existing with the public Internet, darknets are essentially private...

  • Governments and social media – what gives?

    Posted December 12, 2014 by Ali Durmus

    Involvement in social networking has exploded in recent years and the take up has certainly not been restricted to developing economies. In fact, exponential growth in social media follows wherever Internet access is created, with emerging economies leading the charge.   Analysts may wish to ...

  • To ProTect™ and Serve

    Posted December 8, 2014 by Alon Aginsky

    Francois Grandbois, Senior Program Manager, Finance Systems Delivery, at Bell Canada explains why Canada’s leading telco employs cVidya’s ProTect on-going services solution for Revenue Assurance   As Canada’s largest communications company, Bell Canada provides a wide range ...

  • Can simplicity and style secure the customer?

    Posted November 26, 2014 by Nanda Kumar

    Very few predicted when Apple Pay was announced that it would turn the payments market on its head and, yet despite attempts by US retailers to curb its popularity, it is already making its presence felt.   The plethora of mobile payments initiatives launched over the past three years have ha...

  • It’s not easy being green (field)

    Posted November 26, 2014 by Dave Labuda

    Gone are the days when communications service providers just offered voice, messaging and basic connectivity. Although the first two are still providing substantial revenues, they are starting to wane and the emphasis is now definitely on data connectivity and whatever digital services can be offere...

  • Opening Pandora’s box – how much choice is too much?

    Posted November 11, 2014 by Tony Sceales

    To avoid confounding customers, service providers need to get better at using contextual data to provide tailored propositions.   Choice is a good thing, right? Yes, but only in moderation. Too much choice quickly becomes overwhelming, even for the most sophisticated buyer.     Ch...