Billing Articles

Beyond Billing Billingarticles

    • Posted by Alex Leslie
    • January 23, 2014
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     Or cows?
     
    Ericsson have spent a couple of years now coming up with a series of innovations that harness the potential of M2M, or what we are referring to more and more as the Internet of Things (one of Machina Research’s predic...
  • Zapp claims the payment process is more secure than existing methods because customer credentials are tokenised and not shared with the retailer
    • Posted by Alex Leslie
    • January 15, 2014
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    • 2,047 views
    Knitting together the proliferation of customer and partner channels will be the big challenge this year.
    • Posted by Alex Leslie
    • January 7, 2014
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    • 2,240 views
    Big Data, Big Analytics or Big Customer Service - with a little common sense.
    • Posted by Alex Leslie
    • December 11, 2013
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    • 2,594 views
    We have said before that the age of billing in its traditional form is over. We live in the ‘Now’ generation. We need the same information from our communications devices that we do from our financial ones. We need to know our balances, be ...
    • Posted by Alex Leslie
    • December 9, 2013
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    Banking systems crash too often. It is not good enough.
    • Posted by Alex Leslie
    • November 29, 2013
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    The answer is that it depends whose side you are on. If you are being attacked malware is malware. The thousands of companies that are being targeted by the CryptoLocker ransomware attacks will be in no doubt. These are clever, if evil. Drawn...
  • Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, and change. Everyone knows that too. So why ...
  • Normally I write about something new that’s happening in payments but today I’m writing about something that isn’t happening!
    The other day I was thinking about what I want from a bank. The banks we have in the UK today are little ch...
    • Posted by Alex Leslie
    • November 27, 2013
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    The scale of this week's announcement of AsiaInfo’s first deal in Europe brought back memories of Ireland. Not the soft green hills, but Dublin and specifically Peter Cochrane’s talk at the recent, excellent Subex User Conference.
    In his p...