Tony Poulos
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  • Is Elop the new messiah at MS (or simply a prophet?)

    There's no keeping a good man down. Stephen Elop now sees the future clearly for Microsoft. Should we be worried?
  • Did Apple kill my iPhone?

    Could it be that my phone was deliberately disabled by the manufacturer in the hope I would upgrade to a new model. In this era of over-the-air upgrades it is a possibility, but would they?
  • ITU embraces Digital World

    The ITU’s premier event, Telecom World 2013, is being staged in Bangkok from November 19 to 22. It will attract the global ICT community to network, debate, showcase innovation and share knowledge at the highest level. Of special interest will be...
  • Customer service comes home

    There is a trend to bring customer service back in-house, but not like it used to be.
  • NFC wristbands - now we're talking

    NFC World reports that a team of developers are raising funding on Kickstarter for a rubber wristband that wearers will be able to use to unlock their phone, cancel or postpone an alarm clock, control the volume of music, skip songs and share their con...
  • Differential pricing next?

    There are already thousands of ways to price and charge for digital services but how long before we have to get down to pricing for demographic groups and even individuals.
  • Mobile CRM - the next evolution

    Improving customer experience is not as easy as it sounds but we have the tools to assist and with the advent of smartphones the task is being pushed closer to the customer.
  • Mobile payments mayhem

    Financial institutions and mobile operators are acutely aware of the security concerns of consumers when it comes to entering the mobile payments space, but both are trying go it alone in most cases.
  • New economic theory doesn't add up

    What is difficult to understand is a company that reports a $2.3 billion quarterly profit representing an 18% increase on the back of a 6% increase in sales then announces it is cutting back its workforce by 5% on fears of an uncertain futur.
  • Google bucking the system

    So, it seems Google’s foray into WiFi provisioning leaps from ‘experiments’ in two US cities to helium-filled balloons over New Zealand and now to the sacrosanct coffee temples of Starbucks, all 7,000 of them in the USA.