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Showing articles posted using tag #crm (x)
  • Customer service comes home

    There is a trend to bring customer service back in-house, but not like it used to be.
  • Mobile CRM - the next evolution

    Improving customer experience is not as easy as it sounds but we have the tools to assist and with the advent of smartphones the task is being pushed closer to the customer.
  • Advanced Order Management Brings Benefits to Customers and Service Providers

    Order Management Systems (OMS) do not usually receive a lot of accolades or attention, yet this particular back-end system is probably one of the most critical and complex within a service provider's network. Without a solid order management system, se...