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Opinion Articles

  • A Different Kind of Telecom Conference

    What if instead of startups pitching telcos, you turned that upside-down, and the telcos instead pitched entrepreneurs?
     
    Telecom Council Carrier Connections
    Most conferences are opportunities for big companies to give you their PR message, and...
  • ITU Telecom World 2017: exploring smart digital transformation

    Artificial intelligence can crunch the numbers on inconceivably large volumes of data, predicting trends, mitigating problems, driving a revolution in socio-economic development. Smart machines can learn, understand, develop and, in many areas, out-per...
  • Why NFV Projects Are Failing To Deliver In Telco Networks

    To witness how NFV vendors are re-writing the rules of IT infrastructure you need look no further than Salesforce or Microsoft 365. We can also observe the enviable growth of Netflix who utilise Amazon AWS to successfully deliver their latest hit serie...
  • Choosing One of the Best Apps on the Market

    The information and communication technology (ICT) infrastructure is constantly evolving and improving, as a result of which the global telecom industry undergoes transformation and continues to grow with rapid advances.
    One of the main aspects that c...
  • What Does Customer Success Mean in the Telco Space?

    In recent years, many companies – especially SaaS companies – realized that creating a great software product, which can be purchased online and implemented easily from a technical perspective, doesn’t necessarily mean customers will ...
  • Use of Big Data and rise of IoT is opening up new opportunities for operators

    At a time when telecom operators are embarking on a path towards digital transformation in order to evolve from providing just communication services to providing next generation digital services – use of big data and Internet of Things can open ...
  • Partnerships can significantly improve CSP value proposition in the digital economy landscape

    The explosion of the Internet era and the shift towards IP-based traffic has had the most profound impact on communications service providers (CSPs) operations. The rise of digital economy services has disrupted the business models of CSPs as they seek...
  • Can businesses really deliver true customer insight?

    The fight is real
    While every traditional business understands the need to get closer to its customers to increase retention and maintain a competitive edge, finding methods to do it quickly and cheaply is difficult. Just having decades worth of valua...
  • Monetising digital ecosystems to drive future profitability

    Its now hard to imagine life before we had computing power at our fingertips, instant access to information and truly global communications, but the changes brought about by the digital revolution are far from over. In fact, the digital world is about ...
  • Achieving customer satisfaction in converged world

    We constantly read about customer experience in the industry press and blogs. It has become the ‘holy grail’ all businesses strive to attain – yet few get close.
    Depending on what solution vendors offer and the ability of the busines...