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Communications service providers take a new approach to mobile workforce management
Executive Summary
Cloud-based solutions can be deployed quickly, will scale easily, can adapt to changing markets and are low risk.
As it doesn’t need to s...
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Cloud services are everywhere and the notion of “putting it in the cloud” has become an easy answer for sales people and service providers alike when asked how best to offer critical applications and data to customers and increase revenue. But there is nothing easy about the cloud. It&rs... -
It is highly admirable that the telecommunications industry has come around to putting the Customer at the centre of its universe, but is it really achievable or simply a pipe dream. I don’t mean to sound negative but previous attempts to make the network, business support systems and... -
There was a familiar topic at the centre of discussion at the recent Telco Cloud World Forum in London – arguably one that has yet to be fully addressed. Alongside the widespread acceptance that the IT and Telecoms industries are rapidly converging – in equal parts a challenge and an op... -
Telefónica’s strategy highlights how customer experience is rising up telcos’ agenda As telecoms markets across the world become increasingly competitive, customer experience is the new buzzword. But it isn’t just talk. Aiming to build deeper, stronger relationships... -
I used to be in awe of the telecoms industry’s ability to rate complex voice calls, diverse content and disparate data usage. No matter how complex or convoluted a charging scenario could be, it was always billable and virtually nothing slipped through that the net. We used to joke that nobody... -
Attention Telco procurement, vendor management, legal personnel and anyone involved in purchasing COTS products and system integration services. During contract negotiation, never accept any terms and conditions that dictate you, the Telco, agree that any and all configuration and customizatio...
Featured Videos
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(777 views)Popular Blog Entries
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So autumn or fall, as it’s known in the US, has arrived and this is the time for the new crop of Apples -and the release of the new Apple iPhone 5 - but is it a great harvest? As we know, Apple is a master at developing the hardware and look, touch and feel of mobile devices, but have... -
So I am here in Madrid, in a hotel room, typing away on my Nokia N8… saying to myself: “why did I wait so long to get a smart phone…” But now I understand that maybe I didn’t make the best choice - the phone is amazing, the OS is not. Symbian’s UI and touch s...
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Rome yesterday, Paris today. Planes, trains and automobiles… I only have myself to blame and the TMF to thank! Anyway, I hope you can bear with me – here is my New Years “Rant and Pontificate”. (C) jscreationzsI began thinking about the differe...
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2,973 viewsPosted by Shayan SanyalPhoto courtesy of HacksHaven (creative commons) Over the last two weeks, we have seen a lot of news coverage and resulting public discussion and debate on the use of satellite technology to provide ubiquitous broadband, especially in areas where fibre is difficult to deploy, as it is eithe... -
Mobile operators in The Netherlands must be wondering what hit them. The Dutch parliament, acting with speed and ferocity rarely seen, has introduced net neutrality legislation that will have far-reaching effects on the viability, future profitability and even survival, of companies such as KPN, ...
Featured Articles
YouTube led video explosion is happening right now and at a pace that defies logic.
“Today, banks are at another competitive crossroads. This time the new contenders in financial services are telephone companies, specifically wireless telecoms. The banks’ latest challenge is at hand, literally, in the form of the increasin...
Syria disappeared from the internet world yesterday but nobody was fooled by the motives. There is a deadly lesson to be learnt for those contemplating similar actions.Articles
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Syria disappeared from the internet world yesterday but nobody was fooled by the motives. There is a deadly lesson to be learnt for those contemplating similar actions.
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Diverting shareholder dividends to fund infrastructure is always a bold move, but in an industry with floundering share values, questions are bound to be asked. -
Offering its new Surface tablet through limited company-owned outlets may have been an attempt to establish Microsoft as a retail powerhouse but the experiment seems to have failed with news that it will be offered through other retailers sooner than planned. -
Bad news for some often means good news for others, and in the telecoms industry, it certainly appears the norm. This week's conflicting headlines can be either positive or negative, depending where you sit. -
It's hard to believe that within a week of its launch that Windows 8 is getting a bad rap from the very market that Microsoft needs most to support it.
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