Featured Blogs

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  Trust me, I’m a hologram.

  Posted by Nanda Kumar - 1,071 views
  Whilst the telecommunications industry tackles the challenges of delivering secure digital services to its customers, banks are going one step further to enhance the banking experience. When it comes to online financial transactions in particular, simplicity, convenience and functionality are often...
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  Time for Smarter, Stronger Utilities

  Posted by Alon Aginsky - 588 views
  In the next decade, the utilities sector will change beyond recognition. As governments attempt to curb climate change and rising fuel bills, energy companies are increasingly having to work with their customers to make more efficient use of electricity and gas. As well as supplying energy, utiliti...
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  What next, social CRM?

  Posted by Ali Durmus - 204 views
  In this era of ‘big data’ IT departments are coming out with many, sometimes novel, ideas to justify the business case for investment. It was probably easier in the heady days of data warehouses because records had to be stored for long periods due to regulation. Marketing departments we...
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  The Art of Transformation

  Posted by Alon Aginsky - 2,322 views
  Telecoms markets across the globe are in a state of upheaval. Traditional telco services are rapidly being commoditized, prompting operators to try and differentiate themselves by offering new services and new bundles, underpinned by new business and billing models. Although rolling out new service...
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  Let's get rid of unprofitable subscribers...but first....

  Posted by Gadi Solotorevsky - 2,815 views
  In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and wi...
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  Cloud-sourcing security

  Posted by Nanda Kumar - 15,191 views
  Consumers, ever-conscious of the cost of roaming and the limitations of capped data plans, are embracing alternative means of access to the internet from their multiple devices. As a result, mobile network operators (MNOs) may be the worst affected financially. The appearance, adoption and growth o...
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  PLM provides profits

  Posted by Ali Durmus - 6,135 views
  Communications service providers (CSPs), particularly those operating mobile networks, appear to have embarked on a mass introduction of new products and services. However, they are not always geared for what this involves and many are finding that lack of planning and preparedness is costing them d...
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  Does the 'small stuff' matter?

  Posted by Rui Paiva - 13,315 views
  Anyone watching the 'evolution' of the world's major social networks must be wondering what else they can come up with to keep their users "Always On"!Facebook, since going public, seems particularly obsessed with anything and everything that it thinks may 'enhance' the user experience. It started l...