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  • Posted by Ali Durmus, Mon at 12:00 PM - 108 views
    Innovation is definitely ‘in’. From apps to IoT and cars to wearables, we are seeing an incredible number of new ideas being brought into fruition, mainly due to the relatively new phenomenon of ‘crowdfunding.’   Wikipedia defines crowdfunding as “the practice of...
  • The topic of Digital Transformation is hitting fever pitch this year and everywhere you turn there are studies, reports, recommendations and confirmations about how CSPs must embrace Digital.  Monetize, capitalize, and delight your customers through online digital experiences that will enhance ...
  • Posted by Paul Vedam, April 2 - 2,924 views
    Spring is almost here, and it’s time for me to resume my blog after a brief hiatus. What with Christmas, New Year, a big family wedding and travels to Asia and back, there was no time to think outside the box. Now, I want to link back to my previous posts, starting with a question for you a...
  • Posted by Nanda Kumar, March 30 - 2,613 views
    Most service industries have become obsessed of late with enhancing the customer experience. The seemingly new benefits of big data are often espoused as the best way to achieve this. Not that data analytics or business intelligence is new, it's more about the breadth of data and how quickly it can ...
  • It would be fair to say that when we talk about data analytics for telcos the conversation tends to center around the customer. And while customer profiling, customization and personalization might be hot topics for improving the customer experience, it takes attention away from another analytics ef...
  • A funny thing happened when telcos started taking revenue assurance seriously. They discovered that they were operating their businesses in the dark when it came to cost management, margins and even profitability – not to mention raw leakage.   Those old PowerPoint slides of the leaking...