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  • Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June.   Featuring experts from leading communications ser...
  • Posted by Max Speur - 47 views
    Communications service providers (CSPs) are having to radically re-evaluate the way they do business, not only because of the pressure on traditional revenue sources but also from OTT competitive forces. The path to the retail customer’s door is getting a little worn these days and the high c...
  • In my regular dealings with service providers across the globe, it’s fair to say customer experience is a topic that crops up frequently as an aspect of service provision that requires constant monitoring and improvement. During industry events, service providers engage in earnest discussions ...
  • Today, most of the business risks faced by communications service providers (CSPs) revolve around the exponential growth in data traffic on telecoms networks. One of the biggest challenges CSPs face in containing these risks, which include fraud and revenue leakage, is the enormous variety of applic...
  • Posted by Dror Eshet - 1,187 views
    Subscription fraud is still one of the most grievous fraud types telecom operators suffer from, causing the industry financial damages of over $5 Billion annually¹. The fact that premium digital mobile devices (e.g., Smartphones, Tablets, etc.) cost several hundreds of dollars apiece makes it a...
  • The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...
  • BSS is truly revolting. I don’t mean it’s ugly, although some might argue otherwise. I mean it will have to go through a period of serious upheaval if it’s going to deliver what is needed in today’s digital marketplace.   I know we have been talking about transformatio...
  • Posted by Aslan Dogan - 24,037 views
    Big data is being touted as the answer to every marketer’s dreams, but what makes it different to the data they have always had access to? Perhaps the key elements here are volume and currency, the latter in terms of being recently acquired, even in real-time. Almost all retail or customer fa...
  • Wearable devices are certainly not new, take watches for example, however the newer varieties are suddenly becoming pervasive and may outnumber mobile phones within a few years. There are many drivers for this explosive growth but the ability for them to monitor body functions and be connected cont...
  • Posted by Nanda Kumar - 6,498 views
    We have recently seen a sizable market haul made by wearable devices, primarily focused around fitness and wellbeing of the wearer, but the situation may not be as ‘healthy’ as it first seems.   Even though the wearers may have experienced the benefits of their body functions an...

Articles

  • Time for End-to-End Analytics

    New analytical tools will boost communications service providers’ performance
    In an increasingly data-driven economy, communications service providers are in an enviable position.
    Most people interact with their mobile operator dozens of times ...
  • Real-time will unlock the potential of data

    The potential for innovation that real-time brings to data is far from over. We have seen the horrors of BillShock being controlled, we have seen