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cVidya Net­works is a­ global le­ader of Bu­siness Ana­lytics and­ Revenue I­ntelligenc­e solution­s for tele­com, media­ and enter­tainment s­ervice pro­viders.

ELS – Customer Engagement Management is an invitation only group created for Communication and Digital Service Providers involved in the Executive Leadership Summit series ...

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  • Posted by Ali Durmus - 1,042 views
    We are being inundated with information and theories on how best to achieve virtualization within network operators, but without firm standards in place is it simply too risky to undertake?   Despite great strides being made, particularly by ETSI, to address the technical challenges around ne...
  • Posted by Nanda Kumar - 4,446 views
    If you have any doubts that the desktop computer is not going the way of the dodo then the recent announcement of IBM and Apple joining forces should all but confirm it.   IBM, the once undisputed king of hardware from mainframe to PC is now firmly entrenched in enterprise software, cloud ser...
  • Posted by Paul Vedam - 4,109 views
    The next time you call your communications service provider to complain about an issue with a broadband or cellular phone service, spare a thought for the customer service representative on the other end of the line. Depending on their size, CSPs can hire hundreds or even thousands of CSRs every yea...
  • The global digital economy is evolving at a speed that is truly remarkable.  Every service, across every vertical industry that can be delivered digitally is becoming digital, and this is fundamentally changing the business models and market structure of the global economy, creating a whole new...
  • As those once-popular ‘all-you-can-eat’ (AYCE) data plans slowly disappear from view, we need to look forward to determine what will replace them. Even Sprint in the US, a champion of AYCE plans, reportedly sent disclaimers to its top 5 percent of volume users limiting their over-usage.&...
  • Posted by Ali Durmus - 5,918 views
    In recent times there has been an inordinate amount of discussion in the telecoms’ sector about monetization. This is not just about making money, it’s more about finding ways to generate revenue from new sources and seeing how best to maximize revenue from traditional ones as well. Whi...
  • Big data can deliver substantial business value, but only if it breaks out of organizational silos. That was one of the key conclusions from a panel of experts discussing big data and customer engagement at the TM Forum Live in Nice in June.   Featuring experts from leading communications ser...